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Events and Training

Below is a list of our current events. Use the search to select events by type or subject area. Click on an event for more information or to book.

Please note you need to be registered to book on an event. To contact us about any event please email


Upcoming events

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  1. Intelligent mortgage sales: Making technology work for you

    3rd September 2014

    Time: 9:00 AM - 1:30 PM

    Venue: To be confirmed, London

    This brand new event from the CML centres around improving the efficiency of your business and will explore the key issues surrounding technology in the mortgage sales and distribution landscape.

  2. Building business around your customers

    10th September 2014

    Time: 9:00 AM - 4:00 PM

    Venue: Unisys, 51-55 Gresham St, London

    For too long, financial services firms have generally been perceived as less customer-friendly than many other businesses. Why is that, and what can you do to build a truly compelling relationship with your customers? What does a truly customer-centric business look like?

  3. Associated event: Promoting excellence in complaint handling workshop

    15th September 2014

    Time: 9:00 AM - 5:00 PM

    Venue: Council of Mortgage Lenders, London

    It is vital that customers know that if something goes wrong, their complaint will be dealt with in a reasonable way and that they will get a fair outcome. This full-day workshop will provide delegates with essential information and training around effective complaints handling.

  4. Buy-to-let in a time of change

    17th September 2014

    Time: 9:00 AM - 4:00 PM

    Venue: To be confirmed, London

    House prices are rising, access to pensions cash is being liberalised, and housing demand becomes ever more pressing. But is that good or bad news for buy-to-let lending? What are the risks, and how can you ensure you remain well-placed in an evolving market? Explore these and many other questions at the CML's Buy-to -let in a time of change event on 17 September in London.

  5. Arrears and possessions: Future-proofed?

    24th September 2014

    Time: 9:00 AM - 4:30 PM

    Venue: To be confirmed, Leeds

    Arrears and possessions issues continue to affect lenders and as the market landscape changes, the industry must ensure it is 'future-proof' and prepared for anything. This one-day conference aims to address the issues arising for lenders in this area, whilst providing an engaging forum for discussion with industry peers.

  6. CML Scotland annual conference

    1st October 2014

    Time: 9:00 AM - 3:30 PM

    Venue: To be confirmed, Edinburgh

    The CML Scotland annual conference sponsored by Clydesdale Bank will explore a myriad of current issues in the Scottish mortgage market. These will include the political landscape post independence vote, the Scottish economy and issues arising following the implementation of the MMR plus many more

  7. CML Scotland annual dinner

    1st October 2014

    Time: 18:30 - 23:00

    Venue: Sheraton Grand Hotel & Spa

    The CML Scotland annual dinner is sponsored by Clydesdale Bank and is the Scottish mortgage industry's biggest networking event of the year attended by 150 - 200 industry professionals.

  8. Mortgage regulation: What does it mean for you?

    8th October 2014

    Time: 9:00 AM - 4:40 PM

    Venue: To be confirmed, Leeds

    Regulation touches on every aspect of the mortgage market, but how does it affect lenders practically? What impact does it have on consumers and how can lenders ensure it's a positive one? This one-day event will explore the myriad issues surrounding mortgage regulation as well as providing an ideal environment to network with industry peers.

  9. Planning for higher interest rates

    15th October 2014

    Time: 9:00 AM - 4:30 PM

    Venue: To be confirmed, London

    Higher interest rates are coming. We may not know when, or by how much, but they're coming. In its thematic review on arrears management, the FCA pointed to the prospect of higher rates as a key issue for lenders in establishing good practices and pro-active engagement with "at risk" customers.

  10. Dealing with mortgage arrears - debt advice: Workshop

    16th October 2014

    Time: 09:30 AM - 4:30 PM

    Venue: Council of Mortgage Lenders, London

    This course provides an essential guide to debt advice to help ensure that mortgage arrears staff are fully aware of what debt advice is, which agencies can provide expert, free help and how it can assist customers in arrears.

  11. Dealing with mortgage arrears - universal credit & welfare reform: Workshop

    17th October 2014

    Time: 09:30 AM - 4:30 PM

    Venue: Council of Mortgage Lenders, London

    This course covers what mortgage lenders need to know about what's changed and what hasn't in the benefit system.

  12. Managing your risk curve

    23rd October 2014

    Time: 9:00 AM - 5:00 PM

    Venue: To be confirmed, London

    In the beginning was the MIG...but that was a very long time ago! Since the old days of indemnity guarantees, we've had many different initiatives designed to intervene in the high loan-to-value lending market, most recently including Government schemes such as NewBuy and Help to Buy.

  13. CML annual conference 2014

    5th November 2014

    Time: 9:00 AM - 5:30 PM

    Venue: The Royal College of Surgeons, London

    The Council of Mortgage Lenders is pleased to announce early details of the CML annual conference. Taking place on 5 November at the Royal College of Surgeons, London, this will be the main strategic CML conference of 2014. We are planning a very special event that will go beyond its old MICE incarnation, to be the forum of the year for the industry's thought leaders.

  14. Treating Customers Fairly

    6th November 2014

    Time: 9:00 AM - 4:30 PM

    Venue: Council of Mortgage Lenders, London

    This practical, one day workshop will focus on the component elements of a firm's culture incorporating the thinking not only of the FCA but also of the key thought leaders on the subject. The day will also examine the evidence the FCA will look for to make their assessment.

  15. Fraud: Awareness and prevention

    12th November 2014

    Time: 9:00 AM - 5:00 PM

    Venue: To be confirmed, London

    The CML's mortgage fraud conference will once again bring together key stakeholders to discuss current and future issues in the fight against financial crime. The mortgage market regulations are changing, and the National Crime Agency is the new central government body tasked with tackling economic crime. Against this backdrop, the conference will explore how these and other developments are impacting lenders, and will consider the latest fraud prevention methods.

  16. Complaints handling: New issues and practical solutions

    18th November 2014

    Time: 9:00 AM - 1:40 PM

    Venue: To be confirmed, London

    With the FCA complaints thematic review due shortly and a consultation following in the autumn, there has rarely been a better time for lenders to put the focus back on their complaints handling policies. Join an audience of industry experts for a half-day seminar dedicated to drawing out the key issues for lenders, discussing the proposed future changes to the regulatory structure and the most effective complaints handling methods.

  17. CML annual dinner 2014

    3rd December 2014

    Time: 18:30 - 00:30

    Venue: Old Billingsgate

    The CML annual dinner is a must attend event in the mortgage industry's calendar, providing the perfect opportunity to network and entertain guests. The drinks reception is sponsored by Banctec and the dinner is sponsored by Vertex.