Treating customers fairly
Last reviewed 17/10/2014: any recent updates in this colour.
The Financial Conduct Authority (FCA) has 11 principles for business, which can be found in the PRIN section of its handbook. The 6th of these principles - entitled "customers' interests" - states that "A firm must pay due regard to the interests of its customers and treat them fairly."
The FCA considers that firms should embed the principle of Treating Customers Fairly (TCF) in every aspect of their operations. It has a separate section on its website where you can find all the relevant publications which it has issued on TCF.