Money Advice Liaison Group

Money Advice Liaison Group (MALG)

The CML is a member of the Money Advice Liaison Group (MALG).  

MALG issued guidelines for lenders dealing with customers with mental health issues. It has now launched an updated version of the guidelines.

MALG's wider aims in publishing the guidelines are two-fold:

1. To promote higher levels of overall awareness among creditors and debt advisers about the reciprocal impact of debt and mental health problems.
   
2. To encourage effective joint working across the creditor, advice and health and social care sectors in the interests of people with debt and mental health problems to support sustainable solutions that benefit both customer and creditor"

There have been no substantive changes to the fifteen guidelines themselves, but the document has been brought up to date, and now includes the endorsement of Stephen Fry and Alastair Campbell and seven leading health and/or social care organisations.   

www.malg.org.uk, www.moneyadvicetrust.org, & www.rcpsych.ac.uk/debt.

www.malg.org.uk, www.moneyadvicetrust.org, & www.rcpsych.ac.uk/debt.

A standard form for obtaining details about the customer's problems has also been drafted. That form together with guidelines for its use are attached.