Treating Customers Fairly
The following issue updates are available for Treating Customers Fairly.
Financial promotions
16 March 2011 | This page provides information on how to meet the advertising requirements of the FSMA and CCA regimes.
Mortgage exit administration fees
16 March 2011 | This page summarises the FSA's activities in relation to promoting good practice on mortgage exit administration fees.
Mortgage rescue in England
15 December 2011 | The government has launched its Affordable Housing Framework document, which contains details of the mortgage rescue scheme (MRS) for 2011/12 and 2012/13. Members are provided with a summary of the main changes to MRS and recent developments.
Training and competence
16 March 2011 | This page summarises the Financial Services Authority's requirements for staff to be trained and competent to carry out their jobs.
Treating customers fairly
16 March 2011 | This issue has been updated to draw attention to further guidance issued by the FSA on how it proposes to embed TCF assessments into its supervisory process.
Treating customers fairly: responsibilities of providers and distributors
16 March 2011 | This page summarises the key points raised in an FSA discussion paper (DP06/4) published on 28 September 2006, and the subsequent Policy Statement (PS07/11) which was published in July 2007.
