Treating Customers Fairly
The following issue updates are available for Treating Customers Fairly.
Citizens Advice Bureau report: Set up to fail - CAB clients' experience of mortgage and secured loan arrears problems
30 July 2008 | The Citizens Advice Bureau (CAB)has published its report "Set up to fail - CAB clients' experience of mortgage and secured loan arrears problems". This page sets out our views on that report.
Financial promotions
28 November 2008 | This page provides information on how to meet the advertising requirements of the FSMA and CCA regimes.
Mortgage exit administration fees
28 November 2008 | This page summarises the FSA's activities in relation to promoting good practice on mortgage exit administration fees.
Mortgage rescue in England
5 January 2009 | Updated to include details of the pilot local authorities and answers to frequently asked questions by lenders.
Training and competence
21 November 2008 | This page summarises the Financial Services Authority's requirements for staff to be trained and competent to carry out their jobs.
Treating customers fairly
10 December 2008 | This issue has been updated to draw attention to further guidance issued by the FSA on how it proposes to embed TCF assessments into its supervisory process.
Treating customers fairly: responsibilities of providers and distributors
21 November 2008 | This page summarises the key points raised in an FSA discussion paper (DP06/4) published on 28 September 2006, and the subsequent Policy Statement (PS07/11) which was published in July 2007.
