Treating Customers Fairly
The following issue updates are available for Treating Customers Fairly.
Citizens Advice Bureau report: Set up to fail - CAB clients' experience of mortgage and secured loan arrears problems
2 February 2010 | The Citizens Advice Bureau (CAB)has published its report "Set up to fail - CAB clients' experience of mortgage and secured loan arrears problems". This page sets out our views on that report.
Financial promotions
9 July 2009 | This page provides information on how to meet the advertising requirements of the FSMA and CCA regimes.
Mortgage exit administration fees
29 April 2010 | This page summarises the FSA's activities in relation to promoting good practice on mortgage exit administration fees.
Mortgage rescue in England
6 August 2010 | The scheme is live in all local authorities in England. The government has decicded to close the fast track team to new lender referrals from 30 June 2010. Further details are provided for members on the recent value for money adjustments made to the scheme.
Training and competence
8 May 2009 | This page summarises the Financial Services Authority's requirements for staff to be trained and competent to carry out their jobs.
Treating customers fairly
9 July 2009 | This issue has been updated to draw attention to further guidance issued by the FSA on how it proposes to embed TCF assessments into its supervisory process.
Treating customers fairly: responsibilities of providers and distributors
9 July 2009 | This page summarises the key points raised in an FSA discussion paper (DP06/4) published on 28 September 2006, and the subsequent Policy Statement (PS07/11) which was published in July 2007.
