Treating Customers Fairly

The following issue updates are available for Treating Customers Fairly.

Citizens Advice Bureau report: Set up to fail - CAB clients' experience of mortgage and secured loan arrears problems

2 February 2010 | The Citizens Advice Bureau (CAB)has published its report "Set up to fail - CAB clients' experience of mortgage and secured loan arrears problems". This page sets out our views on that report.

Financial promotions

9 July 2009 | This page provides information on how to meet the advertising requirements of the FSMA and CCA regimes.

Mortgage exit administration fees

27 May 2009 | This page summarises the FSA's activities in relation to promoting good practice on mortgage exit administration fees.

Mortgage rescue in England

4 September 2009 | The scheme is now live in all local authorities in England. The page has been updated for members to include information on the new fast-track team and guidance on over-reaching that CLG have published.

Training and competence

8 May 2009 | This page summarises the Financial Services Authority's requirements for staff to be trained and competent to carry out their jobs.

Treating customers fairly

9 July 2009 | This issue has been updated to draw attention to further guidance issued by the FSA on how it proposes to embed TCF assessments into its supervisory process.

Treating customers fairly: responsibilities of providers and distributors

9 July 2009 | This page summarises the key points raised in an FSA discussion paper (DP06/4) published on 28 September 2006, and the subsequent Policy Statement (PS07/11) which was published in July 2007.