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Issue no. 10 - 4 June 2008

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The Financial Ombudsman Service (FOS) has reported a 70% fall in complaints about mortgage endowments in the last year – against a backdrop in which there was a 30% increase in complaints about all financial products and services. Meanwhile, the Hunt review of the FOS has published a series of recommendations for improving the service, some of which reflect arguments we put forward in our review submission.

In this issue

  1. Mortgage lenders and the financial ombudsman
  2. Scottish housing market faring better than UK average
  3. Remortgaging expected to hold up in 2008
  4. CML appoints new acting chairman
  5. CML recruits two new associates

Mortgage lenders and the financial ombudsman

Mortgage lenders and the financial ombudsman

The recently published annual review of the Financial Ombudsman Service reported a dramatic fall in complaints about endowment mortgages, and a sharp rise in cases related to banking and payment protection insurance. Meanwhile, Lord Hunt recently made a number of recommendations for improving the service, reflecting arguments we had put forward in our submission to his review.

Scottish housing market faring better than UK average

Scottish housing market faring better than UK average

The credit crunch is restricting lending for house purchase across the UK. But in Scotland house prices are 25% lower than the UK average, making them more affordable. That means that Scottish home-buyers are less likely than the average UK borrower to be affected by lending criteria that have tightened as a result of the shortage of mortgage funding.

Remortgaging expected to hold up in 2008

Remortgaging expected to hold up in 2008

In publishing our revised forecasts for the rest of this year, we predicted that the number of loans for remortgaging would rise by 2%. Generally, however, our forecasts anticipate a more pronounced market slowdown this year, although the outlook for arrears and possessions remains unchanged.

CML appoints new acting chairman

CML appoints new acting chairman

The CML has appointed a new acting chairman: Richard Brown, managing director of Bank of Ireland Personal Lending. Richard succeeds the previous chairman, Steven Crawshaw of Bradford & Bingley plc, who stood down on health grounds.

CML recruits two new associates

CML recruits two new associates

Two firms, Paymentshield and Fool Financial Services, have become associates of the CML. There are now 88 associates, as well as 157 members.

Editor's details

Name:
Bernard Clarke
Tel:
020 7438 8923
Email:
bernard.clarke@cml.org.uk

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