Current issues in arrears and possessions conference
27 April 2017
|Time:||9:30am – 4:00pm|
|Price:||£385 (VAT exempt) members|
|£385 (VAT exempt) associates|
|£505 (VAT exempt) non-members|
About this event
2016 has seen a number of changes within mortgage arrears and possessions policy, from pioneering legal judgments to changes to welfare and benefits. This conference, hosted at KPMG, considered the latest topics arising in the arrears sector, and provided attendees with time to network and discuss the issues affecting them.
- How the remediation framework works for lenders
- Latest arrears and possessions figures
- Legal aspects of possession proceedings
- How to handle changes to SMI
Comments made by delegates who attended the event:
- "This particular event was very relevant and current to the issues with arrears and possessions lenders are currently facing. Some very interesting topics that have certainly raised questions and given some food for thought."
- "Broad set of topics- some of relevance in the present, others bringing people up to date and the rest being subjects for the future. A good selection with enough detail but sufficiently high level to maintain audience interest."
- "Good selection of relevant speakers in an excellent venue."
- "Strong agenda and content. Good presentation on relevant industry issues. A very worthwhile event."
- "Good opportunity to receive updates on key areas and to network with others in the mortgage industry."
- "Very informative and appropriate. Variety of topics retained interest throughout."
This event was aimed at:
Anyone working in collections and recoveries, compliance teams, customer care staff and legal representatives.
0930 - 1000
Registration and refreshments
1000 - 1010
Welcome and introduction
1010 - 1030
The latest figures
1030 - 1100
BOS v Rea and the remediation framework
|1100 – 1130||
|1130 – 1200||
How PSD II could help make customer conversations more effective
|1200 - 1230||
Support for Mortgage Interest (SMI) – preparing yourself and your customers
|1230 – 1330||
|1330 – 1350||
Data-driven solution to pre-arrears and arrears resolution
|1350 - 1410||
Debt advice in a FCA regulatory environment
|1410 - 1430||
When two worlds collide... Regulation and the court rules: are they heading towards a greater common orbit?
|1430 – 1500||
|1500 - 1520||
Lease forfeiture: Ousting the court's discretion?
|1520 – 1550||
Possession proceedings – court process
1550 - 1600
Chair's closing remarks
Chair: Russell Woodward
Senior Operations Manager, Coventry Building Society
Russell Woodward has overseen the Mortgage Arrears and Existing Lending departments within Coventry Building Society (CBS) since joining in early 2015. During this time he has been leading for CBS on Project Tate in liaison with the FCA working group.
Prior to joining CBS, Russell ran the secured debt management centre for one of the UK high street banks.
Russell is the current Chair of the CML Arrears and Possessions Panel.
Head of Partnerships, PayPlan
Andrew Alder began his career at Northern Rock which enabled him to experience many different facets of retail banking including, unsecured collections, mortgage collections, mortgage servicing and credit risk and debt sales.
When UK Asset Resolution was formed Andrew undertook a key role that was relevant to the company’s strategic review while in public ownership.
In his current role at PayPlan Andrew heads up all partnership working within the creditor and debt advice industries, helping organisations and charities to improve their Debt Advice strategies and the customer outcomes they deliver.
Partner and Head of Banking Litigation, Walker Morris
Andrew Beck is the Head of Banking Litigation and is recognised by his peers as a leader in his field. He has over twenty five years' experience of banking litigation, secured collections and mortgage recovery matters and his team of fifteen solicitors all specialise in this area of law.
He has substantial experience of dealing with major mortgage fraud cases and professional negligence actions for the firm’s major banking and building society clients.
As well as being an accredited mediator with the Centre for Effective Dispute Resolution, Andrew has been engaged in a wide range of High Court and County Court cases. He has been involved in several cases reported in the Estates Gazette Law Reports and has represented clients in both the Court of Appeal and the Supreme Court. Andrew has also advised upon dispute resolution methods, and provided training courses on mediation as an alternative method of resolving disputes.
He is recognised as a leader in his field by both Chambers and Legal 500. In Chambers, Andrew is "commended by clients for his commerciality and depth of knowledge. He is recognised for his abilities handling professional negligence allegations, cross-border fraud disputes and asset repossessions."
Senior Manager, Ernst & Young LLP
Stephen Clark is a Senior Manager in EY's Regulatory Advisory team within the financial services office. He is an experienced compliance professional with over 12 years of experience, focusing on mortgage retail conduct risk compliance. His experience includes leading teams in managing 1st and 2nd line reviews, implementing risk management frameworks, and helping to drive internal initiatives relating to regulatory technology, data analytics and control optimisation.
Barrister, Falcon Chambers
Tricia Hemans is a barrister specialising in property law. Her practice covers all areas of commercial and residential landlord and tenant and real property litigation. As a junior tenant at Falcon Chambers, Tricia has a busy county court practice, with particular experience of commercial and residential possession proceedings relating to both tenancy and mortgage disputes.
Senior Economist, Council of Mortgage Lenders
Mohammad Jamei joined the Council of Mortgage Lenders in 2014 and is currently a Senior Economist. Mo is responsible for writing the Council of Mortgage Lender’s monthly market commentaries, as well as published statistics on arrears and possessions. He also writes interesting and thought-provoking articles for the CML website.
Prior to this, he worked for HM Treasury as a civil servant, on topics relating to the housing market.
Government and Industry Liaison Manager, Lloyds Banking Group
James Kelly is a Government and Industry Liaison Manager in the Credit Operations business area of Lloyds Banking Group. His work includes a focus on government assisted safety nets for mortgage customers including the Support for Mortgage Interest, Mortgage Rescue Scheme and Home Owner’s Support Fund options.
Prior to his current post within Credit Operations James was Head of Property Management for another business unit within Lloyds Banking Group. He has a wide range of professional experience including leading branch networks across the UK and various operational roles. Previously in his career James has worked for two other major mortgage lenders.
James is the current Vice Chair of the Council of Mortgage Lenders' Arrears and Possessions Panel.
Senior Policy Adviser, Council of Mortgage Lenders
Tom Papworth joined the Council of Mortgage Lenders in 2016 having previously worked in government, trade associations and think tanks. He is the Senior Policy Adviser responsible for buy-to-let and arrears and possessions. Tom holds degrees from the Royal Holloway (University of London), the University of Kent (Canterbury) and King’s College (London).
Principal Solicitor - Litigation and Recoveries, Optima Legal
Jonathan Preston joined Optima Legal as Head of its Complex Litigation Team, before taking up his current role, Principal Solicitor of Optima's Litigation and Recoveries division.
Jonathan qualified as a solicitor in 2005 and practised General Commercial and Property Litigation at Irwin Mitchell before moving to Optima. Jonathan has also been a member of the Civil User's Committee of the County Court and High Court District Registry for a number of years, an important interface with the judiciary that covers various matters such as important changes to legislation, Court procedures and working practices.
As Principal of the Litigation division, Jonathan oversees the provision of sound legal and regulatory advice and service provided by the departments which make up Optima's Litigation and Recoveries division.
Jonathan is keen to adapt to legal practice changes which are demanded by the reform of the market, taking a proactive approach in responding to legal, procedural, regulatory, technological and competitive advances.
Independent of his professional work for Optima, Jonathan is a Deputy District Judge, sitting in the Courts of the North Eastern Circuit.
Simon Walker has over 20 years' experience as a partner leading regulatory and risk assignments. His area of expertise is retail financial service, working with banks and intermediaries.
KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have over 174,000 outstanding professionals working together to deliver value in 155 countries. Our industry focus helps KPMG firms’ professionals develop a rich understanding of clients' businesses and the insight, skills and resources required to address industry-specific issues and opportunities. KPMG has a market leading mortgage practice – providing multi-disciplinary services to a range of clients; from regulatory services, management consulting, IT implementation and customer experience appraisals.
1 Sovereign Square
Nearest overground station:
Presentations from the day are available below for attendees. Click on the links to download the presentations in pdf format.