27 June 2017
|Time:||9:30am – 4:30pm|
|Venue:||ILEC Conference Centre, London|
|Price:||£195 (VAT exempt) members|
|£195 (VAT exempt) associates|
|£250 (VAT exempt) non-members|
About this event
Having a robust, forward-thinking and customer-focused digital strategy is fast becoming one of the most important considerations for lenders, but how can we ensure that we're getting it right and remain compliant?
This one-day event sponsored by Countrywide Surveying Services and Landmark Valuation Services will explore the myriad issues surrounding technology in the mortgage market, looking at the advantages and potential pitfalls, best practice and showcasing the latest FinTech advances.
- How are advances in technology affecting the mortgage market?
- What do customers expect from their mortgage providers?
- How do you ensure your digital strategy works with UK mortgage regulation?
- Why do we need more technology – is it a solution looking for a problem?
- How do you integrate new technology into existing systems?
- How do you mitigate the risk of fraud?
- What progress is being made in FinTech in other industries?
- Which solutions are working for lenders?
- How is technology being integrated into successful marketing strategies?
Find answers to all these questions and many more, whilst enjoying the opportunity to network with like-minded industry peers.
- Enhancing customer experience
- Open and mobile banking
- Systems and software integration
- Artificial Intelligence (AI) and robo-advice
- Customer behaviour and big data
- Sales, marketing and distribution
- Cyber resilience, fraud and data protection
- Advice and regulation
A full programme for this event will be available shortly.
If you would like to be considered as a speaker for this event, please see our call for abstracts for further information.
This event is aimed at:
Anyone involved in digital strategy for mortgages, including technology teams, business development, products and product development, marketing, sales and distribution, compliance, customer experience, commercial, transformation and operations.
Feedback from the CML's 2016 digital innovation conference:
"I truly never thought I would leave the day so inspired and excited about the future. Made some great contacts that will help my business plan for the future. A great event and thank you!"
"An excellent benchmark to understand the current state of technology thinking in the mortgage market"
"Very good session and diverse agenda"
"An excellent event to be at, all the presentations were relevant to where lenders and the industry want to be in terms of technology"
"Excellent event with thought provoking and lively content"
"Really interesting. Really broad too. All about digital in an applied, real world sense"
"Very cutting edge and eye opening!"
CML member & associate rate: £195 (VAT exempt)
Non-member rate: £250 (VAT exempt)
**A portion of this event is open to press**
Confirmed plenary sessions:
Digital change and mortgage borrowers research findings
Speaker tbc, Accenture
- How digital technologies are transforming the mortgage process
- How UK mortgage lenders’ adoption of digital technologies compare globally
Confirmed stream sessions:
Shining a light on the conveyancing experience
Andy Knee, Chief Executive Officer, LMS
- What do customers expect from the process of re-mortgaging or home moving?
- How does the lender supply chain work effectively to provide a joined up customer experience?
- What is the customer experience of the conveyancing process and how has this changed in recent years?
The art of the possible
Spencer Wyer, Group Chief Technology Officer, EDM
- Focusing on future trends in technology and the impact on the mortgage market
The journey from digital to technology enabled advice (robo-advice)
Henry Woodcock, Principal Mortgage Consultant, IRESS
How technology is changing the broker market
Ishaan Malhi, Chief Executive Officer, Trussle
Current cyber resilience legal trends and case studies
Georgina Squire, Partner, Rosling King LLP
Profile of a fraudster
Graham Cochran, Director of Forensic Team, KPMG
Digital Outcomes Testing
Speaker tbc, EY
- Digitally monitoring KRIs can provide management real time data
- Ability to be agile in decision making and actions resulting in fair outcomes for customers
Chair: Customer experience stream - Andy Knee
Chief Executive Officer, Legal Marketing Services Limited
Chair: Systems and software stream - Joe Pepper
Managing Director, EDM
Director of Forensic Team, KPMG
Chief Executive Officer, Trussle
Ishaan Malhi founded Trussle in August 2015 and is Chief Executive Officer. Ishaan was previously a Mortgages and Real Estate Analyst at Bank Of America Merrill Lynch, and Entrepreneur in Residence at Playfair Capital where he worked with and invested in early-stage tech companies.
Partner, Rosling King LLP
Georgina Squire is a past chairman of the Law Society Civil Litigation Committee. She is a committee member of the London Solicitors Litigation Association (LSLA). She is also a solicitor representative on the Chancery Division Users’ Committee. She is also a member of the City of London Solicitors’ Association, amongst other organisations.
Principal Mortgage Consultant, IRESS
Henry Woodcock is the Principal Mortgage Consultant at IRESS (UK). Henry has worked for over twenty five years in the mortgage market both as a lender and as a solutions vendor. Today he engages with clients and lenders looking at the challenges of regulation, process improvement and technology opportunities.
Most recently he has published the findings from the 1st annual IRESS Intermediary Mortgage Survey.
Global Chief Technology Officer, EDM
Spencer Wyer is responsible for architecting EDM’s Axis platform which integrates leading edge; Digital Mailroom, Intelligent Capture, Content Management, Business Process, Enterprise Search, Smart Data and Output Management technologies as a single end to end platform as a service. He spends the rest of his time with major clients understanding their needs to ensure that EDM Group is a leader in delivering Enterprise Information Management solutions for customers such as Nationwide and HMRC to whom, along with many other customers, EDM are considered trusted advisors in digital transformation. In the mortgage market Spencer is the executive sponsor of EDM PRISM, EDM’s property risk hub helping to automate the mortgage process.
Countrywide Surveying Services has continued to grow and now undertakes 30 per cent of all surveys in the UK. It is home to over 450 employed surveyors, making it the largest firm in the market. In addition it recently won Best Survey Provider in the 2016 What Mortgage Awards.
Landmark Valuation Services (formerly Quest) is a market leading provider of survey and mortgage valuation software in the UK. It has developed an award-winning risk management tool for the lending community, in addition to its Q-Mobile software, which has won several awards for delivering efficiencies to the residential surveying sector.
EDM Mortgage Support Services supports UK lenders in their journey to the digital future. EDM software products automate processes and help more than 25 UK lenders securely exchange data with other UK mortgage market participants including valuation professionals, conveyancers, brokers, receivers and data providers. To discover how EDM PRISM is helping a leading UK lender give customers a Decision in Principle on UK properties in less than a minute watch our short video.
LMS is the UK’s pre-eminent provider of conveyancing panel management services with over 25 years’ experience delivering the highest quality bespoke services to meet the unique needs of each of our clients.
We specialise in providing this full suite of conveyancing services to some of the UK’s largest national mortgage lenders as well as key intermediary referrers and each year, LMS manage over 150,000 transactions. LMS sets the benchmark by which the market is measured.
To discuss these, or any other sponsorship options for this event, please contact firstname.lastname@example.org
ILEC Conference Centre
47 Lillie Road
Nearest train stations:
West Brompton (District Line and Overground) - 2 mins walk
Earls Court (District and Piccadilly Lines) - 8 mins walk
ILEC is a quarter of a mile (400m) from the A4, providing easy access to the M4, M5 and M40.
Please note, that this is a Central London location so parking is limited and relatively high-cost. There is a car park in the basement of the hotel with 140 parking bays, but delegate parking cannot be guaranteed.