From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to www.ukfinance.org.uk for wider content and updates from UK Finance.

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Question: 1.11. Contact point for standard documents.

Lender Answer
Accord Buy to Let Accord Buy to Let, PO Box 869, Newport, NP20 9GY. Fax No. 0345 848 0305.
Accord Mortgages Ltd Lending Shared Services Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX11798 Bradford.
Adam & Company Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Adam & Company International Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC Issuing Office:

For Residential Owner Occupied and Buy to Let
Mortgage Processing
PO Box 363
Wilmslow
SK9 0BT
Tel: 0333 321 1000
Email: Mortgage.Completions@aldermore.co.uk

For Complex Buy to Let
Commercial Mortgages
1st Floor, Block B
Western House
Lynch Wood
Peterborough
PE2 6FZ
Tel: 01733 404 518
Email: mortgage-processing@aldermore.co.uk
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 51 Belmont Road, Uxbridge, Middlesex, UB8 1RZ
Atom Bank plc Contact our Mortgage Team on telephone: 03333 990055

Email: conveyancing@digitalmortgages.net
Aviva Equity Release UK Ltd Aviva Equity Release UK Limited
PO Box 520
Surrey Street
Norwich
NR1 3WG
or please call 0845 30 20 111
Bank of Ireland (UK) plc Case Manager (see front page of the Offer for contact details).
Bank of Ireland as Bank of Ireland Mortgages Case Manager (see front page of the Offer for contact details).
Bank of Scotland Beginning A Address and telephone number on the Mortgage Offer.
Bank of Scotland Beginning O Address and telephone number on the Mortgage Offer.
Barclays Bank UK PLC Issuing Office
Barnsley Building Soc, a trading name Yorkshire Building Soc Whoever issued the offer/instructions. This will be apparent from the mortgage offer.
Birmingham Midshires Completions Team at office issuing mortgage instructions. See Offer for contact details.
Bluestone Mortgages Address: Settlements Team, Bluestone Mortgages, Melbourne House, 44-46 Aldwych, London, WC2B 4LL
Tel no: 0800 368 1833
Email: settlements@bluestone.co.uk
Bradford & Bingley Plc For new mortgage loans and further loans please contact the department and address shown on the copy Offer of Loan or Offer of Further Loan.
For transfers of equity please contact the department and address issuing instructions to you, quoting reference H129/TofE.
Britannia, a trading name of The Co-operative Bank plc Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and Fax numbers as shown on the letter enclosing the Offer of Advance
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Capital Home Loans Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Chelsea Building Society (a trading name of Yorkshire BS) Whoever issued the offer/instructions. This will be apparent from the mortgage offer.
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc The Co-operative Bank New Lending, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or The Co-operative Bank New Lending DX16351 LEEK
Tel No: 08000 288 288
Coutts Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coutts Finance Co Address and telephone number as stated in the Mortgage Offer quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coventry Building Society New Lending Department, Godiva House,
Binley Business Park,
Harry Weston Road,
Coventry,
CV3 2TQ
Cynergy Bank Cynergy Bank
Mortgage Fulfilment Team
PO Box 17484
87 Chase Side, Southgate, London, N14 5WH
020 8267 7340 or email
creditdelivery@cynergybank.co.uk
Darlington Building Society Principal Office:
Customer Support Department
Sentinel House
Morton Road
Darlington
DL1 4PT
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society Principal Office
7 Harbour Buildings
The Waterfront
Brierley Hill
DY5 1LN

Telephone: 01384 231414

Email: Mortgagesales@dudleybuildingsociety.co.uk
Earl Shilton Building Society Mortgage Dept at Head Office - Earl Shilton 01455 844 422
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Where the Solicitor, Legal Executive or Licensed Conveyancer is instructed to act on behalf of the Society, they will be notified of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by Family Building Society.

The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Society.

Note: Family Building Society offer documents do require signing by the borrower and are subject to a 7 day reflection period. The borrower may waive the reflection period if they wish.

Standard Documents:
You must use the LMS Conveyancer Zone website to access the following documents:
- All standard legal documents

Mortgage Deeds:
- Mortgage Deed
Used when the owners of the Property (the Mortgagors) are exactly the same as the Borrowers
- JMSO Mortgage Deed
Used when the owners of the Property (the Mortgagors) are not exactly the same as the Borrowers
Fleet Mortgages Fleet Mortgages Limited, 2ND Floor, Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP
www.fleetmortgages.co.uk or The Completions Team on 01252 931399 or completions@fleetmortgages.co.uk

Foundation Home Loans New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
Email: FHL@foundationhomeloans.co.uk
Tel: 0344 770 8033
Furness Building Society Centralised Mortgage Processing
Furness Building Society
51-55 Duke Street
Barrow in Furness
Cumbria LA14 1RT
GE Money Home Lending Ltd GE Money Home Lending has withdrawn from the UK mortgage market.
Godiva Mortgages Ltd New Lending Department, Godiva House,
Binley Business Park,
Harry Weston Road,
Coventry,
CV3 2TB.
Habito Preferred: Conveyancing@habito.com
or
Hey Habito LTD
Mr A Thomson
14 Gower's Walk
Whitechapel
London
E1 8PY
Halifax Mortgage Processing Pre Completion
Halifax plc
PO Box 548
Leeds
LS1 1WU
Tel:0345 7224225
Fax:0345 8500201

For transactions during the life of the Mortgage please refer to Section 16
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or email, you should keep a paper copy.
Handelsbanken Refer to Branch office instructing you.
Harpenden Building Society Mortgage Department
Harpenden Building Society
Mardall House
9-11 Vaughan Road
Harpenden, Herts
AL5 4HU
Tel 01582 463133
Hinckley and Rugby Building Society Principal Office, Mortgage Department, Advances Section.
Hodge Equity Release Mortgage Lending Department,
Hodge Life,
One Central Square,
CARDIFF,
CF10 1FS

Tel: 0800 731 4076
Hodge Life Mortgage Lending Department,
Hodge Life,
One Central Square,
CARDIFF,
CF10 1FS

Tel: 0800 731 4076
Holmesdale Building Society Lender.
HSBC UK Bank plc Instructions:
Where the Solicitor, Legal Executive or Licenced Conveyancer is instructed to act on behalf of the Bank, they will be notified by email of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by HSBC.

The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Bank.

Note: HSBC offer documents do not require signing by the borrower and are subject to a 7 days’ reflection period. The borrower may waive the reflection period if they wish.

Standard Documents:
You must use the LMS Conveyancer Zone website to access the following Lender documents:
- Mortgage Lending Instructions & Guidance Notes document (which contain additional information on the Bank requirements)
- Guidance on Mortgage Deed, Letter of Consent and Terms & Conditions document
- All standard legal documents,

Mortgage Deeds:
HSBC allows applications with either direct or indirect security – your client will be able to advise if they have requested indirect security. Please ensure that you read our Guidance on Mortgage Deed, Letter of Consent and Terms & Conditions document to ensure you select the correct Mortgage Deed:

- A1 Mortgage Deeds
Used when the owners of the Property (the Mortgagors) are exactly the same as the Borrowers
- A2 Mortgage Deeds
Used when the owners of the Property (the Mortgagors) are not exactly the same as the Borrowers

Your contact point in the event your query still remains unresolved is:
Mortgage Services, PO Box 6308, Coventry, CV3 9LB
Telephone Number 0370 6007722
Fax Number 0370 2438800.
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc Please contact the member of Banking Legal or PBLO notified to you in the Transaction Instructions.
ITL Mortgages New Lending Department, Godiva House,
Binley Business Park,
Harry Weston Road,
Coventry,
CV3 2TB.
JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022.
Kent Reliance (a trading name of OneSavings Bank plc) Issuing office
Keystone Property Finance Completions Department
Keystone Property Finance Limited
42 Kings Hill Avenue
West Malling
Kent ME19 4AJ
Email: admin@keystonepropertyfinance.co.uk.
Tel: 0345 148 9086
Landbay Telephone 0203 096 2700 Email - Legals@landbay.co.uk
Landmark Mortgages Limited New Mortgage Completions
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7152
OR
Solicitors' Helpline Tel - 0330 159 7168
Leeds Building Society Mortgage Lending Department.
105 Albion Street, Leeds, LS1 5AS
DX 12299 Leeds 1
Direct Dial Tel: See Mortgage Offer
Email: lbssecurecomms@leedsbuildingsociety.co.uk
Legal & General Home Finance Ltd Underwriting Department
PO Box 17225
Solihull
B91 9US
03330 048444
LendInvest LendInvest BTL Limited, 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or the BTL team on 020 3846 6838 or btlops@lendinvest.com
Lloyds Bank plc pre fixed 20/40 Mortgage Processing Pre Completion
Lloyds Bank plc
PO Box 548
Leeds
LS1 1WU
Tel: 0345 722 4225
Fax: 0345 850 0201

For Transactions during the life of the Mortgage please refer to Section 16
Lloyds Bank plc pre fixed 50/30/77 Mortgage Processing Pre Completion
Lloyds Bank plc
PO Box 548
Leeds
LS1 1WU
Tel: 0345 722 4225
Fax: 0345 850 0201

For Transactions during the life of the Mortgage please refer to Section 16
Lloyds TSB Scotland plc MORTGAGES
PO BOX 2230
Barnet Way
Barnwood
Gloucester
GL3 9ED
Tel: 0345 835 3379
Fax: 0345 6098847
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322

To access our Instructions & Guidance Notes and legal documents:
New Instruction advice from Legal Marketing Services Ltd (LMS) check LMS Conveyancer Zone website
Magellan Homeloans Magellan Homeloans
Ashcombe House
5 The Crescent
Leatherhead,
Surrey,
KT22 8DY
Manchester Building Society Underwriting Department.
Market Harborough Building Society As per 1.7. The Society’s standard documents are located at www.mhbs.co.uk. If you need paper copies, please contact us.
Masthaven Bank Address: Mortgages Team, Masthaven Bank Limited, 90 Long Acre, London, WC2E 9RA.

Telephone: 0207 036 2020
Metro Bank plc Contact Mortgage Completions Team. 0203 402 8076 or mortgagecompletions@metrobank.plc.uk.
Molo Finance Buy to Let Mortgages Your specific attention is drawn to the Supplemental Instructions and Guidance Notes to Solicitors sent to you with our documentation.

These replies apply unless our offer states otherwise.
The contact details are:
Molo Tech LTD
84 Eccleston Square
Pimlico
London (SW1V 1PX)
Mail: ops@molofinance.com
Phone: 0330 0583322
Monmouthshire Building Society Lending Operations Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express For new mortgage loans and further loans please contact the department and address shown on the copy Offer of Loan or Offer of Further Loan. For transfers of equity please contact the department and address issuing instructions to you, quoting reference
Mortgage Express No 2  
National Counties Building Society Where the Solicitor, Legal Executive or Licensed Conveyancer is instructed to act on behalf of the Society, they will be notified of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by National Counties Building Society.

The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Society.

Note: National Counties Building Society offer documents do require signing by the borrower and are subject to a 7 day reflection period. The borrower may waive the reflection period if they wish.

Standard Documents:
You must use the LMS Conveyancer Zone website to access the following documents:
- All standard legal documents

Mortgage Deeds:
- Mortgage Deed
Used when the owners of the Property (the Mortgagors) are exactly the same as the Borrowers
- JMSO Mortgage Deed
Used when the owners of the Property (the Mortgagors) are not exactly the same as the Borrowers
National Westminster Bank plc Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers
Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up.

Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction.



Nationwide Building Society Issuing Office
Nedbank Private Wealth Ltd Please contact us
New Street Mortgages New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd NRAM Ltd, Solar House, Doxford International Business Park, Sunderland, SR3 3XW
Paragon Buy to Let Mortgages Your specific attention is drawn to the Supplemental Instructions and Guidance Notes to Solicitors sent to you with our documentation.

These replies apply unless our offer states otherwise.
The contact details are:
The Mortgage Completions Department
Paragon Buy to Let mortgages, 51, Homer Road, Solihull, B91 3QJ
Telephone 0345 849 4040 (option 2), fax number 0345 849 4041. MDX 14031
Solihull 2
Paragon Residential Owner-Occupied Mortgages These replies apply unless our offer states otherwise. The contact details are:
The Mortgage Completions Department, Paragon Residential Mortgages, 51 Homer Road, Solihull, B91 3QJ, telephone number 0345 149 7760, fax number 0345 149 7761, email address resicompletions@paragonbank.co.uk
MDX 14031 Solihull 2.
Paratus AMC Ltd New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA/Email: FHL@foundationhomeloans.co.uk/ Tel: 0344 770 8033
Parity Trust As 1.7
Pepper Money Please contact Pepper Money Lending department on 0333 370 1101 or email lendingenquiries@pepper.money
Pepper Money (PUK) Please contact Pepper Money Lending department on 0333 370 1101 or email lendingenquiries@pepper.money
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to office issuing Mortgage Instructions.
Precise Mortgages (Charter Court Financial Services Ltd) Completions Team at the address stated on the mortgage offer/instructions.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Rooftop Mortgages Ltd The address and contact details shown on the mortgage offer.
Saffron Building Society Mortgage Team,
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX
Sainsbury's Bank Sainsbury’s Bank, PO Box 108, Gateway House, Gargrave Road, Skipton, BD23 9EX.
Santander UK plc Refer to Mortgage Operations office instructing you.
Scottish Building Society Area Office that issued mortgage offer
Scottish Widows Bank New Business Processing
Scottish Widows Bank
PO Box 883
LEEDS
LS1 9TY

Phone:- refer to our Instructions for individual case Completion Officer's direct dial number.
Standard documents to be obtained from www.scottishwidows.co.uk/bankconveyancers
Secure Trust Bank PLC Mortgage Operations
Secure Trust Bank
Secure Trust House
Boston Drive
Bourne End SL8 5YS
Tel: 0330 303 3495
E-Mail: CompletionSupport@securetrustbank.co.uk
Skipton Building Society (i) Customer Delivery Mortgages Team
(ii) Commercial Servicing Team
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK State Bank of India, New Lending Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
Tesco Bank (a trading name of Tesco Personal Finance plc) You can obtain our standard documents online at www.tescobank.com/mortgages/conveyancers
The Mortgage Business Mortgage Completions Helpline, Mortgge Services, Trinity Road, Halifax, HX1 2RG. Fax No. Fax no. 0845 1221034
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Issuing Office - as shown on front of Offer
The Royal Bank of Scotland plc Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.rbs.co.uk/conveyancers
Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up.

Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction.
The Royal Bank of Scotland plc Direct Line Mortgages Solicitor Support team, Birmingham. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.conveyance.directline.com.
The Royal Bank of Scotland plc Direct Line One Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.conveyance.directline.com.
The Royal Bank of Scotland plc First Active Solicitor Support Team, Birmingham. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.firstactive.co.uk/conveyancer.
The Royal Bank of Scotland plc Natwest one Account Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.oneaccount.com/conveyancers/natwest/
The Royal Bank of Scotland plc One Account Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.oneaccount.com/conveyancers/oneaccount
The Royal Bank of Scotland plc Virgin One Solicitor Support Team, Norwich. Address and phone number on letter of instruction.
The Tipton & Coseley Building Society Mortgage Department.
Together Personal Finance Limited Completions Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: completions@togethermoney.com
Tel: 0161-933-7042 (ask for Completions team)
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Mortgages
TSB Bank plc
PO Box 373
Manston Lane
Leeds
LS14 9GQ
Tel - 0345 307 3355
Fax - 0203 357 9150
Ulster Bank Ltd Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers
Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up.

Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction.
Vida Homeloans Vida Homeloans
1 Bridge Street
Staines Upon Thames
Surrey
TW18 4TW
Tel: 03300 246246 or
vidahomeloans.co.uk
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
or
DX 60350 Gosforth
Solicitors Helpline: 0345 604 4858
Fax.: 0191 213 4243.
Whistletree (a trading name of TSB Bank plc) For Whistletree (UKAR Legacy);
Customer Services
Whistletree
PO Box 655
DURHAM
DH1 9LX

Helpline 0330 159 6612

For Whistletree (Airdrie Savings Bank Legacy);
Whistletree,
PO BOX 96,
SKIPTON,
BD23 9EL
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society Whoever issued the offer/instructions. This will be apparent from the mortgage offer.
Zephyr Mortgages Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672