From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to www.ukfinance.org.uk for wider content and updates from UK Finance.

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Question: 1.11. Contact point if standard documents are inappropriate.

Lender Answer
Accord Buy to Let As 1.11a. Please note that no pre-existing second charges are permitted to remain at completion. Any existing mortgage must be repaid and the Charge cancelled at the Land Registry.
Accord Mortgages Ltd In the first instance as above. Lending Shared Services may then ask you to contact Group Legal, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Adam & Company Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Adam & Company International Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As above.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB)
Atom Bank plc Contact our Mortgage Team on telephone: 03333 990055

Email: conveyancing@digitalmortgages.net
Aviva Equity Release UK Ltd Aviva Equity Release UK Limited
PO Box 520
Surrey Street
Norwich
NR1 3WG
or please call 0845 30 20 111
Bank of Ireland (UK) plc Case Manager (see front page of the Offer for contact details).
Bank of Ireland as Bank of Ireland Mortgages Case Manager (see front page of the Offer for contact details).
Bank of Scotland Beginning A Address and telephone number on the Mortgage Offer.
Bank of Scotland Beginning O Address and telephone number on the Mortgage Offer.
Barclays Bank UK PLC Issuing Office
Barnsley Building Soc, a trading name Yorkshire Building Soc In the first instance as above The Society’s branch or department may then ask you to contact Group Legal whose address is Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders’ Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Birmingham Midshires Completions Team at office issuing mortgage instructions along with your recommendations for the correct documents. See Offer for contact details.
Bluestone Mortgages Address: Settlements Team, Bluestone Mortgages, Melbourne House, 44-46 Aldwych, London, WC2B 4LL
Tel no: 0800 368 1833
Email: settlements@bluestone.co.uk
Bradford & Bingley Plc As 1.11a
Britannia, a trading name of The Co-operative Bank plc Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and Fax numbers as shown on the letter enclosing the Offer of Advance
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Capital Home Loans Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Chelsea Building Society (a trading name of Yorkshire BS) In the first instance as above. The Society may then ask you to contact Group Legal, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc The Co-operative Bank New Lending, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or The Co-operative Bank New Lending DX16351 LEEK
Tel: 08000 288 288
Coutts Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coutts Finance Co Address and telephone number as stated in the Mortgage Offer quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coventry Building Society New Lending Department, Godiva House,
Binley Business Park,
Harry Weston Road,
Coventry,
CV3 2TQ
Cynergy Bank Cynergy Bank
Mortgage Fulfilment Team
PO Box 17484
87 Chase Side, Southgate, London, N14 5BU
020 8267 7340 or
creditdelivery@cynergybank.co.uk
Darlington Building Society Customer Support Department, Principal Office
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a
Earl Shilton Building Society Mortgage Dept at Head Office - Earl Shilton 01455 844 422
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
DX 30729 EPSOM
Email: loansunderwriting@familybsoc.co.uk
Fleet Mortgages The Completions Team on 01252 931399
completions@fleetmortgages.co.uk
Foundation Home Loans New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
Email: FHL@foundationhomeloans.co.uk
Tel: 0344 770 8033
Furness Building Society As 1.11a
GE Money Home Lending Ltd GE Money Home Lending has withdrawn from the UK mortgage market.
Godiva Mortgages Ltd New Lending Department, Godiva House,
Binley Business Park,
Harry Weston Road,
Coventry,
CV3 2TB.
Habito Preferred: Conveyancing@habito.com
or
Hey Habito LTD
Mr A Thomson
14 Gower's Walk
Whitechapel
London
E1 8PY
Halifax Mortgage Processing. Please see 1.11a
Halifax Loans Ltd Mortgage Customer Services, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or email, you should keep a paper copy.
Handelsbanken Refer to Branch office instructing you.
Harpenden Building Society Mortgage Department
Harpenden Building Society
Mardall House
9-11 Vaughan Road
Harpenden, Herts
AL5 4HU
Tel 01582 463133
Hinckley and Rugby Building Society Principal Office, Mortgage Department, Advances Section.
Hodge Equity Release Mortgage Lending Department,
Hodge Life,
One Central Square,
CARDIFF,
CF10 1FS

Tel: 0800 731 4076
Hodge Life Mortgage Lending Department,
Hodge Life,
One Central Square,
CARDIFF,
CF10 1FS

Tel: 0800 731 4076
Holmesdale Building Society Lender.
HSBC UK Bank plc Mortgage Services, PO Box 6308, Coventry, CV3 9LB Telephone Number 0370 6007722 Fax Number 0370 2438800
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc Please contact the member of Banking Legal or PBLO notified to you in the Transaction Instructions.
ITL Mortgages New Lending Department, Godiva House,
Binley Business Park,
Harry Weston Road,
Coventry,
CV3 2TB.
JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022.
Kent Reliance (a trading name of OneSavings Bank plc) Issuing office
Keystone Property Finance Completions Department
Keystone Property Finance Limited
42 Kings Hill Avenue
West Malling
Kent ME19 4AJ
Email: admin@keystonepropertyfinance.co.uk.
Tel: 0345 148 9086
Landbay See 1.1a Legals@landbay.co.uk
Landmark Mortgages Limited New Mortgage Completions
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7152
Leeds Building Society Mortgage Lending Department
105 Albion Street, Leeds, LS1 5AS
DX 12299 Leeds 1
Direct Dial Tel: See Mortgage Offer
Email: lbssecurecomms@leedsbuildingsociety.co.uk

Legal & General Home Finance Ltd Same as 1.11a
LendInvest The Completions Team 0203 8466838
Lloyds Bank plc pre fixed 20/40 Mortgage Processing. Please see 1.11a.
Lloyds Bank plc pre fixed 50/30/77 See 1.11a
Lloyds TSB Scotland plc Mortgage Processing. Please see 1.11a
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans Magellan Homeloans
Ashcombe House
5 The Crescent
Leatherhead,
Surrey,
KT22 8DY
Manchester Building Society Underwriting Department.
Market Harborough Building Society As per 1.7. The Society’s standard documents are located at www.mhbs.co.uk. If you need paper copies, please contact us.
Masthaven Bank Address: Mortgages Team, Masthaven Bank Limited, 90 Long Acre, London, WC2E 9RA.

Telephone: 0207 036 2020
Metro Bank plc Contact Mortgage Completions Team. 0203 402 8076 or mortgagecompletions@metrobank.plc.uk.
Molo Finance Buy to Let Mortgages As 1.11a.
Monmouthshire Building Society Lending Operations Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express On new mortgages please address to Team as given on Mortgage Offer (see 1.11a) On existing mortgages please contact Securities Department (see 14.2.1)
Mortgage Express No 2  
National Counties Building Society Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
DX 30729 EPSOM
Email: loansunderwriting@ncbs.co.uk
National Westminster Bank plc As 1.11a
Nationwide Building Society Issuing Office
Nedbank Private Wealth Ltd Please contact us
New Street Mortgages New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd As per 1.11a
Paragon Buy to Let Mortgages As 1.11a.
Paragon Residential Owner-Occupied Mortgages As 1.11a.
Paratus AMC Ltd New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA /Email: FHL@foundationhomeloans.co.uk/ Tel: 0344 770 8033
Parity Trust As 1.7
Pepper Money Please contact Pepper Money Lending department on 0333 370 1101 or email
lendingenquiries@pepper.money
Pepper Money (PUK) Please contact Pepper Money Lending department on 0333 370 1101 or email
lendingenquiries@pepper.money
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to office issuing Mortgage Instructions.
Precise Mortgages (Charter Court Financial Services Ltd) Completions Team at the address stated on the mortgage offer/instructions along with your recommendations for the correct documents.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Rooftop Mortgages Ltd The address and contact details shown on the mortgage offer.
Saffron Building Society As 1.11
Sainsbury's Bank Contact point as detailed in 1.11a.
Santander UK plc Refer to Mortgage Operations office instructing you.
Scottish Building Society Area Office that issued mortgage offer
Scottish Widows Bank New Business Processing (see 1.11a).
Secure Trust Bank PLC As above.
Skipton Building Society (i) New Lending Team
(ii) Commercial Servicing Team
St James Place Bank Legal, St James'Place Bank, 8 Lochside Avenue, Edinburgh Park, South Gyle, Edinburgh EH12 9DJ
State Bank of India UK SBI New Lending Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
Tesco Bank (a trading name of Tesco Personal Finance plc) Should you need to contact us about our standard documents, please address your query to Tesco Bank, Mortgage Operations, PO Box 353, Darlington, DL1 9QR or telephone 0345 051 8446.
The Mortgage Business Mortgage Completions Helpline, Mortgge Services, Trinity Road, Halifax, HX1 2RG. Fax No. Fax no. 0845 1221034
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
Please include your recommendations for the correct documents.
The Mortgage Works Issuing Office - as shown on front of Offer
The Royal Bank of Scotland plc As detail above in 1.11a.
The Royal Bank of Scotland plc Direct Line Mortgages As detailed in 1.11a.
The Royal Bank of Scotland plc Direct Line One As detailed above in 1.11a.
The Royal Bank of Scotland plc First Active As detailed above in 1.11a.
The Royal Bank of Scotland plc Natwest one Account As detailed above in 1.11a.
The Royal Bank of Scotland plc One Account As detailed above in 1.11a.
The Royal Bank of Scotland plc Virgin One As detailed above in 1.11a.
The Tipton & Coseley Building Society Mortgage Department.
Together Personal Finance Limited Completions Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: completions@togethermoney.com
Tel: 0161-933-7042 (ask for Completions team)
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Mortgage Processing. Please see 1.11a
Ulster Bank Ltd As detailed above in 1.11a.
Vida Homeloans Vida Homeloans
1 Bridge Street
Staines Upon Thames
Surrey
TW18 4TW
Tel: 03300 246246 or
vidahomeloans.co.uk
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
or
DX 60350 Gosforth
Solicitors Helpline: 0345 604 4858
Fax.: 0191 213 4243.
Whistletree (a trading name of TSB Bank plc) Details as 1.11a
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society In the first instance as above. The Society's branch or department may then ask you to contact Group Legal whose address is Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Zephyr Mortgages Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672