From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to www.ukfinance.org.uk for wider content and updates from UK Finance.

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Question: 16.3.2. If different from 1.11, contact point for finding out the debt amount:

Lender Answer
Accord Buy to Let Accord Buy to Let, PO Box 869, Newport, NP20 9GY.
Tel No. 0345 848 0224.
Accord Mortgages Ltd Customer Contact Centre, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive Bradford BD5 8LJ. DX 11798 Bradford.
(0345 1 200 872).
Adam & Company See 1.11
Adam & Company International See 1.11

Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As 14.2.1.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB)
Atom Bank plc Contact our customer services team on 03333990050.
Please note that prior to Atom being able to release any information, we require that our customer contact us directly to note their authority for you to access account information.
Aviva Equity Release UK Ltd See 1.11
Bank of Ireland (UK) plc Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Ireland as Bank of Ireland Mortgages Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Scotland Beginning A Customer Service Centre PO Box 1HA, Newcastle Upon Tyne, NE99 1HA tel no. 0345 8500842 option 1.
Bank of Scotland Beginning O Bank of Scotland Plc, Mortgage Operations, Pentland House, 8 Lochside Avenue, Edinburgh, EH12 9DJ. Tel: 0345 603 1136 Fax: 0131 339 2366
Barclays Bank UK PLC Residential Mortgages -
Barclays Mortgage Services
PO Box 8575
Leicester
LE18 9AW

Buy to Let –
If account number has 6 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 274
Leeds
LS11 1FR

If account number has 10 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 8575
Leicester
LE18 9AW
Barnsley Building Soc, a trading name Yorkshire Building Soc Customer Contact Centre, Barnsley Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ DX 11798 Bradford (0345 1 200 898)
Birmingham Midshires Loans Servicing at Birmingham Midshires Mortgage Servicing, PO Box 833, 1 Lovell Park Road, Leeds, LS1 9PU.
Bluestone Mortgages As per 14.2.1.
Bradford & Bingley Plc The department and address issuing instructions to you, quoting reference H129/TofE.
Britannia, a trading name of The Co-operative Bank plc Existing Mortgage Business, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Existing Mortgage Business, C030, Britannia DX 16351 Leek
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Capital Home Loans Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Chelsea Building Society (a trading name of Yorkshire BS) Customer Contact Centre, Chelsea Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
DX 11798 Bradford. (0345 1 200 872)
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc Existing Mortgage Business, The Co-operative Bank, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or Existing Mortgage Business,The Co-operative Bank DX16351 LEEK
Coutts See 1.11
Coutts Finance Co See 1.11
Coventry Building Society Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2.
Tel. 0800 1218899 Fax. 02476 839300
Cynergy Bank As per 1.11.a
Darlington Building Society Customer Support Department, Principal Office
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a
Earl Shilton Building Society Refer to Mortgage Dept at Head Office - Earl Shilton 01455 844 422
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
DX 30729 EPSOM
Email: family.serviceteam@familybsoc.co.uk
Fleet Mortgages Not applicable.
Foundation Home Loans Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk
Tel: 0344 770 8030
Furness Building Society Securities at address shown in 1.11a.
GE Money Home Lending Ltd Customer Services Department
Godiva Mortgages Ltd Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2.
Tel. 0800 1218899 Fax. 02476 839300
Habito Hey Habito Limited
PO Box 1173
1 George Street
Uxbridge
UB8 9BW
Halifax Customer Service Centre. (see offer for address and fax number)
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc See 1.11
Handelsbanken Refer to Branch office instructing you.
Harpenden Building Society As 1.11a
Hinckley and Rugby Building Society Principal Office, Mortgage Department.
Hodge Equity Release Mortgage Lending Department,
Hodge Life,
One Central Square,
CARDIFF,
CF10 1FS
Hodge Life Mortgage Admin,
Hodge Life, PO Box 1017,
IPSWICH
IP1 9WT

0800 208 9358

mortgagesadmin@hodgelifetime.co.uk
Holmesdale Building Society Lender.
HSBC UK Bank plc  
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc Please contact the relevant member of PBLO as notified in the Transaction Instructions.
ITL Mortgages Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2.
Tel. 0800 1218899 Fax. 02476 839300
JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Customer Services Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU.
Kent Reliance (a trading name of OneSavings Bank plc)  
Keystone Property Finance Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913
Landbay Customer Services Department, Landbay Partners Ltd PO Box 1090 Ipswich IP1 9DW
Landmark Mortgages Limited Mortgage Contact Centre
Landmark Mortgages Limited
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7172
Leeds Building Society Customer Contact Centre 03450 50 50 75.
Legal & General Home Finance Ltd Administration Department.
LendInvest See 1.11a
Lloyds Bank plc pre fixed 20/40 Customer Service Centre, (see offer for address and fax number)
Lloyds Bank plc pre fixed 50/30/77 Customer Service Centre, (see offer for address and fax number)
Lloyds TSB Scotland plc Customer Service Centre, (see offer for address and fax number)
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans  
Manchester Building Society Mortgage Customer Services Department.
Market Harborough Building Society Mortgage Administration Department
Market Harborough Building Society
Welland House
The Square
Market Harborough
Leicestershire
LE16 7PD
DX 27312 Market Harborough

Tel No: 01858 412 250
Fax No: 01858 435 707
Email: CustomersFirst@mhbs.co.uk
Masthaven Bank As per 14.2.1.
Metro Bank plc Mortgage Admin Team – 0345 319 1200
Molo Finance Buy to Let Mortgages Mail: mortgages@molofinance.com
Phone: 0330 0583322
Monmouthshire Building Society Mortgage Servicing Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX

mortgageservicingsupport@monbs.com
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express Redemptions, PO Box 629, Durham, DH1 9JQ - DX 723060, Bingley, 4

Tel: 0330 1592591
Fax: 0330 1591978
Mortgage Express No 2 Redemptions Department P O Box 88 Croft Road Crossflatts Bingley BD16 2UA DX 723060 Bingley 4 Telephone Number 01274 554021
National Counties Building Society Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
DX 30729 EPSOM
Email: mortgage.service@ncbs.co.uk
National Westminster Bank plc Mortgage Centre - PO Box 123, Greenock, PA15 1EF.

Offset Flexible Mortgage -
NatWest Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone: 0345 300 4012
Fax: 0870 400 9625
Nationwide Building Society www.nationwide.co.uk/Lawyers If it is a former Portman mortgage then please phone Nationwide Direct on 0800 30 20 11
Nedbank Private Wealth Ltd You should refer to us.
New Street Mortgages New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd NRAM Ltd, PO Box 624, Durham, DH1 9JH

Tel : 0330 159 9610
Fax: 0330 159 1977
Paragon Buy to Let Mortgages First Mortgage Customer Services, Paragon Buy to Let Mortgages, 51 Homer Road, Solihull, West Midlands B91 3QJ, telephone number 0345 849 4060, fax number 0345 849 4061 MDX 14031 Solihull 2.
Paragon Residential Owner-Occupied Mortgages First Mortgage Customer Services, 51 Homer Road, Solihull, West Midlands B91 3QJ, telephone number 0345 849 4060, fax number 0345 849 4061, MDX 14031 Solihull 2.
Paratus AMC Ltd Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk/ Tel: 0344 770 8030
Parity Trust As 1.7
Pepper Money Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Pepper Money (PUK) Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13
Precise Mortgages (Charter Court Financial Services Ltd) Mortgage Servicing Team at PO Box 6075 , Wolverhampton, WV10 6TD or 0800 298 5714.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Rooftop Mortgages Ltd Refer to the Solicitors instructions.
Saffron Building Society As 1.11
Sainsbury's Bank Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL
Santander UK plc Refer to the Mortgage Operations office instructing you (the Borrower should be able to confirm which Mortgage Operations office controls their mortgage account).
Scottish Building Society  
Scottish Widows Bank Mortgage Customer Services Department
Scottish Widows Bank
PO Box 883
LEEDS
LS1 9TY
Phone:- 0345 845 8555
Secure Trust Bank PLC As 14.2.1
Skipton Building Society Customer Delivery Mortgage Repayments Team
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK As 1.11a.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
Tesco Bank (a trading name of Tesco Personal Finance plc) Tesco Bank, Mortgage Operations, PO Box 353, Darlington, DL1 9QR. Telephone 0345 051 8446.
The Mortgage Business The Mortgage Business, PO Box 548, Leeds LS1 1WU Fax no. 0845 6039009
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Account Servicing
The Royal Bank of Scotland plc Mortgage Centre - As detailed above in 1.11a.

Offset Flexible Mortgage - RBS Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone: 0345 300 4013
Fax: 0870 400 9625
The Royal Bank of Scotland plc Direct Line Mortgages As detailed in 1.11a.
The Royal Bank of Scotland plc Direct Line One As detailed above in 1.11a.
The Royal Bank of Scotland plc First Active As detailed above in 1.11a.
The Royal Bank of Scotland plc Natwest one Account As detailed above in 1.11a.
The Royal Bank of Scotland plc One Account As detailed above in 1.11a.
The Royal Bank of Scotland plc Virgin One As detailed above in 1.11a.
The Tipton & Coseley Building Society Administration Department.
Together Personal Finance Limited Customer Care Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: customercare@togethermoney.com
Tel: 0161-933-7403
Fax: 0161-956-3275
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Customer Service Centre, (see offer for address and fax number)
Ulster Bank Ltd As detailed above in 1.11a.
Vida Homeloans Mortgage Services,
Vida Homeloans,
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
Virgin Money Customer Operations
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
or DX 60350 Gosforth 2
Telephone: 0845 604 4858
Fax.: 0191 279 4444.
Whistletree (a trading name of TSB Bank plc) Details as 1.11a
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society Customer Contact Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
DX 11798 Bradford. (0345 1 200 200).
Zephyr Mortgages As per 1.11