Answers for England and Wales

Question: 17.1.1. If different from 1.11, contact point for redemption statements:

Lender	Answer
Accord Buy to Let	Customer Services Team, Accord Buy to Let, PO BOX 869, Newport, NP20 9GY
Accord Mortgages Ltd	Customer Contact Centre, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. (0345 1 200 872). You can also request a redemption statement online at www.accord.com/lawyers
Adam & Company	See 1.11
Adam & Company International	See 1.11
Ahli United Bank (UK) plc	Central Administration Unit
Aldermore Bank PLC	As 14.2.1.
Allied Irish Bank (GB), a trading name of AIB Group (UK)	Refer to AIB Group (UK) plc, Central Securities (GB)
Atom Bank plc	Contact our customer services team on 03333990050. Please note that prior to Atom being able to release any information, we require that our customer contact us directly to note their authority for you to access account information.
Aviva Equity Release UK Ltd	See 1.11.
Bank of Ireland (UK) plc	Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Ireland as Bank of Ireland Mortgages	Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Scotland Beginning A	www.halifax.co.uk/conveyancers
Bank of Scotland Beginning O	www.halifax.co.uk/conveyancers
Barclays Bank UK PLC	Residential Mortgages - Barclays Mortgage Services PO Box 8575 Leicester LE18 9AW Buy to Let – If account number has 6 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 274 Leeds LS11 1FR If account number has 10 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 8575 Leicester LE18 9AW
Barnsley Building Soc, a trading name Yorkshire Building Soc	Customer Contact Centre, Barnsley Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. (0345 1 200 898). You can also request a redemption statement online - www.ybs.co.uk/legal/lawyers/html
Birmingham Midshires	www.halifax.co.uk/conveyancers
Bluestone Mortgages	As per 14.2.1.
Bradford & Bingley Plc	Redemptions Team - PO Box 629, Durham, DH1 9JQ - Tel: 0330 1592590, Fax: 0330 1591978
Britannia, a trading name of The Co-operative Bank plc	Existing Mortgage Business, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Existing Mortgage Business, C030, Britannia DX 16351 Leek
Buckinghamshire Building Society	Buckinghamshire Building Society, High Street, Chalfont St Giles, Bucks, HP8 4QB e-mail mortgages@bucksbs.co.uk Tel: 01494 879517 Fax: 01494 877259
Capital Home Loans	Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Chelsea Building Society (a trading name of Yorkshire BS)	Customer Contact Centre, Chelsea Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford.
Clydesdale Bank plc	Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203
Co-operative Bank plc	Existing Mortgage Business, The Co-operative Bank, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or Existing Mortgage Business,The Co-operative Bank DX16351 LEEK
Coutts	See 1.11
Coutts Finance Co	See 1.11
Coventry Building Society	Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300
Cynergy Bank	Cynergy Bank Mortgage Servicing Team PO Box 17484 87 Chase Side, Southgate, London, N14 5WH 020 8267 7340 creditdelivery@cynergybank.co.uk
Darlington Building Society	Customer Support Department, Principal Office. Please advise reason for redemption e.g. sale, remortgage, inheritance
DB UK Bank Ltd	db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available
Dudley Building Society	As 1.11a, however please use the following email instead: Mortgages@dudleybuildingsociety.co.uk
Earl Shilton Building Society	Refer to Mortgage Dept at Head Office - Earl Shilton 01455 844 422
Ecology Building Society	As 1.7
Family Building Soc (a trading name of National Counties BS)	Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL DX 30729 EPSOM
Fleet Mortgages	Mortgage Services on 01252 916776 or mortgageservices@fleetmortgages.co.uk
Foundation Home Loans	Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk Tel: 0344 770 8030
Furness Building Society	Mortgage Redemptions at address shown in 1.11.
GE Money Home Lending Ltd	Redemptions Department. Note: When we refer to Redemptions Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1
Godiva Mortgages Ltd	Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300
Habito	Hey Habito Limited PO Box 1173 1 George Street Uxbridge UB8 9BW
Halifax	www.halifax.co.uk/conveyancers
Halifax Loans Ltd	Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc	See 1.11
Handelsbanken	Refer to the Branch office instructing you.
Harpenden Building Society	As 1.11a
Hinckley and Rugby Building Society	Principal Office, Mortgage Department, Advances Section.
Hodge Equity Release	Mortgage Lending Department, Hodge Life, One Central Square, CARDIFF, CF10 1FS
Hodge Life	Mortgage Admin, Hodge Life, PO Box 1017, IPSWICH IP1 9WT 0800 208 9358 mortgagesadmin@hodgelifetime.co.uk
Holmesdale Building Society	Lender.
HSBC UK Bank plc
Intelligent Finance	Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG
Investec Bank plc	Please write to: Investec Private Bank Private Bank Lending Operations (Servicing team) 30 Gresham Street London EC2V 7QP.
ITL Mortgages	Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300
JPMorgan Chase Bank, N.A.	Refer to Solicitor Instructions.
Kensington Mortgage Company Ltd	Redemption Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU.
Kent Reliance (a trading name of OneSavings Bank plc)	Lending Department. See address at 16.5.3a
Keystone Property Finance	Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913
Landbay	Customer Services Department, Landbay Partners Ltd PO Box 1090 Ipswich IP1 9DW
Landmark Mortgages Limited	Redemptions Manager Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7172
Leeds Building Society	Initial requests for redemption statements must be made in writing to Mortgage Administration Department (as per 16.5.2). If a written request has been made within the last three months, you can call our Contact Centre on 03450 50 50 75 who will be able to issue a revised statement. After three months a new written request must be made.
Legal & General Home Finance Ltd	Administration Department.
LendInvest	See 1.11a
Lloyds Bank plc pre fixed 20/40	www.halifax.co.uk/conveyancers
Lloyds Bank plc pre fixed 50/30/77	www.halifax.co.uk/conveyancers
Lloyds TSB Scotland plc	Please see 16.3.2 above and give at least 5 days notice from making the request.
M&S Bank	M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans
Manchester Building Society	Mortgage Customer Services Department.
Market Harborough Building Society	As per 16.3.2
Masthaven Bank	As per 14.2.1.
Metro Bank plc	Mortgage Admin Team, Metro Bank PLC, PO Box 1130, Uxbridge, UB8 9XX or by calling 0345 319 1200.
Molo Finance Buy to Let Mortgages	Mail: mortgages@molofinance.com Phone: 0330 0583322
Monmouthshire Building Society	Mortgage Servicing Department Monmouthshire Building Society Monmouthshire House John Frost Square Newport NP20 1PX mortgageservicingsupport@monbs.com
Mortgage Agency Services	Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express	Redemptions - PO Box 629, Durham, DH1 9JQ Where the customer account number is 9 digits and does NOT begin with a 2 then requests should be made to Mortgage Express, PO Box 629, Durham, DH1 9JQ - Tel. 0330 1592591 / Fax: 0330 159 1978
Mortgage Express No 2
National Counties Building Society	Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL DX 30729 EPSOM
National Westminster Bank plc	For NatWest Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request Form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.natwest.com/conveyancers. Please note this does not include Offset Mortgages, for these requests please write to us or call us at the contact point below - Offset Flexible Mortgage - NatWest Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone: 0345 300 4012 Fax: 0870 400 9625
Nationwide Building Society	Redemption Statements should be ordered through www.nationwide.co.uk Lawyers Information - Request for Redemption Statement
Nedbank Private Wealth Ltd	Please refer to us for instructions.
New Street Mortgages	New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd	Redemptions Manager NRAM Mortgage Operations PO Box 629, Durham, DH1 9JJ Telephone: 0330 159 9610 Fax: 0330 159 1977
Paragon Buy to Let Mortgages	As 16.3.2
Paragon Residential Owner-Occupied Mortgages	As 16.3.2.
Paratus AMC Ltd	Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk/ Tel: 0344 770 8030
Parity Trust	As 1.7
Pepper Money	Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Pepper Money (PUK)	Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Platform (a trading name of The Co-operative Bank p.l.c.)	Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13
Precise Mortgages (Charter Court Financial Services Ltd)	Mortgage Servicing Team at PO Box 6075 , Wolverhampton, WV10 6TD or 0800 298 5714
Principality Building Society	Mortgage Administration Department PO Box 89 Queen Street CARDIFF CF10 1UA 0330 333 4000
Rooftop Mortgages Ltd	Refer to the Solicitors instructions.
Saffron Building Society	As 1.11
Sainsbury's Bank	Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL
Santander UK plc	Refer to Mortgage Operations office instructing you (The borrower should be able to confirm which Mortgage Operations office controls their mortgage account).
Scottish Building Society
Scottish Widows Bank	Mortgage Customer Services Department (see 16.3.2). You can also request a redemption statement online at https://www.scottishwidows.co.uk/secure/forms/bank/conveyancers/redemption-statement
Secure Trust Bank PLC	As 14.2.1
Skipton Building Society	Customer Delivery Mortgage Repayments Team
St James Place Bank	Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK	State Bank of India, Redemptions Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society	11/12 Cradock Street Swansea SA1 3EW 01792 739100
Tesco Bank (a trading name of Tesco Personal Finance plc)	Tesco Bank, Mortgage Operations, PO Box 353, Darlington, DL1 9QR
The Mortgage Business	The Mortgage Business, PO Box 548, Leeds LS1 1WU Fax no. 0845 6039009
The Mortgage Lender Limited	completions@themortgagelender.com Tel: 0344 257 0426
The Mortgage Works	Accounting Servicing
The Royal Bank of Scotland plc	For RBS Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.rbs.co.uk/conveyancers. Please note this does not include Offset Mortgages, for these requests please write to us or call us at the contact point below - Offset Flexible Mortgage - RBS Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone: 0345 300 4013 Fax: 0870 400 9625
The Royal Bank of Scotland plc Direct Line Mortgages	Direct Line Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone 0845 300 1400 Fax 0870 400 9625
The Royal Bank of Scotland plc Direct Line One	Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 4009625
The Royal Bank of Scotland plc First Active	First Active Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone 0845 303 0200 Fax 0870 400 9625
The Royal Bank of Scotland plc Natwest one Account	Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 400 9696 Fax: 0870 400 9625
The Royal Bank of Scotland plc One Account	Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 400 9625
The Royal Bank of Scotland plc Virgin One	Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 400 9625
The Tipton & Coseley Building Society	Administration Department.
Together Personal Finance Limited	Customer Care Team Together Personal Finance Limited 1st Floor, Lake View Lakeside Cheadle Cheshire SK8 3GW Email: customercare@togethermoney.com Tel: 0161-933-7403 Fax: 0161-956-3275
Topaz Finance Ltd	Topaz Finance Limited Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL 0345 389 1672
TSB Bank plc	Please see 16.3.2 above and give at least 5 days notice from making the request.
Ulster Bank Ltd	UBS Statement Team, PO Box 123, Greenock, PA15 1EF DX 599600,Greenock 3 Telephone: 08457 212600 Fax: 0131 523 9559
Vida Homeloans	Mortgage Services, Vida Homeloans, Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL
Virgin Money	Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL or DX 60350 Gosforth 2 Solicitors Helpline: 0345 604 4858 Fax: 0191 213 4444
Whistletree (a trading name of TSB Bank plc)	Details as 1.11a
Yorkshire Bank Home Loans Ltd	Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203
Yorkshire Building Society	Customer Contact Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.DX 11798 Bradford. (0345 1 200 200). You can also request a redemption statement online -www.ybs.co.uk/legal/lawyers/html
Zephyr Mortgages	As per 1.11

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Answers for England and Wales

Question: 17.1.1. If different from 1.11, contact point for redemption statements:

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