From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to www.ukfinance.org.uk for wider content and updates from UK Finance.

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Question: 17.1.1. If different from 1.11, contact point for redemption statements:

Lender Answer
Accord Buy to Let Customer Services Team, Accord Buy to Let, PO BOX 869, Newport, NP20 9GY
Accord Mortgages Ltd Customer Contact Centre, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford.
(0345 1 200 872). You can also request a redemption statement online at www.accord.com/lawyers
Adam & Company See 1.11
Adam & Company International See 1.11

Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As 14.2.1.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB)
Atom Bank plc Contact our customer services team on 03333990050.
Please note that prior to Atom being able to release any information, we require that our customer contact us directly to note their authority for you to access account information.
Aviva Equity Release UK Ltd See 1.11.
Bank of Ireland (UK) plc Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Ireland as Bank of Ireland Mortgages Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Scotland Beginning A www.halifax.co.uk/conveyancers
Bank of Scotland Beginning O www.halifax.co.uk/conveyancers
Barclays Bank UK PLC Residential Mortgages -
Barclays Mortgage Services
PO Box 8575
Leicester
LE18 9AW

Buy to Let –
If account number has 6 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 274
Leeds
LS11 1FR

If account number has 10 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 8575
Leicester
LE18 9AW
Barnsley Building Soc, a trading name Yorkshire Building Soc Customer Contact Centre, Barnsley Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. (0345 1 200 898). You can also request a redemption statement online - www.ybs.co.uk/legal/lawyers/html
Birmingham Midshires www.halifax.co.uk/conveyancers
Bluestone Mortgages As per 14.2.1.
Bradford & Bingley Plc Redemptions Team - PO Box 629, Durham, DH1 9JQ - Tel: 0330 1592590, Fax: 0330 1591978
Britannia, a trading name of The Co-operative Bank plc Existing Mortgage Business, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Existing Mortgage Business, C030, Britannia DX 16351 Leek
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Capital Home Loans Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Chelsea Building Society (a trading name of Yorkshire BS) Customer Contact Centre, Chelsea Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
DX 11798 Bradford.
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc Existing Mortgage Business, The Co-operative Bank, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or Existing Mortgage Business,The Co-operative Bank DX16351 LEEK
Coutts See 1.11
Coutts Finance Co See 1.11
Coventry Building Society Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2.
Tel. 0800 1218899
Fax. 02476 839300
Cynergy Bank Cynergy Bank
Mortgage Servicing Team
PO Box 17484
87 Chase Side, Southgate, London, N14 5WH
020 8267 7340
creditdelivery@cynergybank.co.uk
Darlington Building Society Customer Support Department, Principal Office.
Please advise reason for redemption e.g. sale, remortgage, inheritance
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a, however please use the following email instead:
Mortgages@dudleybuildingsociety.co.uk
Earl Shilton Building Society Refer to Mortgage Dept at Head Office - Earl Shilton 01455 844 422
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
DX 30729 EPSOM
Fleet Mortgages Mortgage Services on 01252 916776 or
mortgageservices@fleetmortgages.co.uk
Foundation Home Loans Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk
Tel: 0344 770 8030
Furness Building Society Mortgage Redemptions at address shown in 1.11.
GE Money Home Lending Ltd Redemptions Department. Note: When we refer to Redemptions Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1
Godiva Mortgages Ltd Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2.
Tel. 0800 1218899
Fax. 02476 839300
Habito Hey Habito Limited
PO Box 1173
1 George Street
Uxbridge
UB8 9BW
Halifax www.halifax.co.uk/conveyancers
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc See 1.11
Handelsbanken Refer to the Branch office instructing you.
Harpenden Building Society As 1.11a
Hinckley and Rugby Building Society Principal Office, Mortgage Department, Advances Section.
Hodge Equity Release Mortgage Lending Department,
Hodge Life,
One Central Square,
CARDIFF,
CF10 1FS
Hodge Life Mortgage Admin,
Hodge Life, PO Box 1017,
IPSWICH
IP1 9WT

0800 208 9358

mortgagesadmin@hodgelifetime.co.uk
Holmesdale Building Society Lender.
HSBC UK Bank plc  
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG

Investec Bank plc Please write to:
Investec Private Bank
Private Bank Lending Operations (Servicing team)
30 Gresham Street
London
EC2V 7QP.
ITL Mortgages Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2.
Tel. 0800 1218899
Fax. 02476 839300
JPMorgan Chase Bank, N.A. Refer to Solicitor Instructions.
Kensington Mortgage Company Ltd Redemption Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU.
Kent Reliance (a trading name of OneSavings Bank plc) Lending Department. See address at 16.5.3a
Keystone Property Finance Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913
Landbay Customer Services Department, Landbay Partners Ltd PO Box 1090 Ipswich IP1 9DW
Landmark Mortgages Limited Redemptions Manager
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7172
Leeds Building Society Initial requests for redemption statements must be made in writing to Mortgage Administration Department (as per 16.5.2).
If a written request has been made within the last three months, you can call our Contact Centre on 03450 50 50 75 who will be able to issue a revised statement. After three months a new written request must be made.
Legal & General Home Finance Ltd Administration Department.
LendInvest See 1.11a
Lloyds Bank plc pre fixed 20/40 www.halifax.co.uk/conveyancers
Lloyds Bank plc pre fixed 50/30/77 www.halifax.co.uk/conveyancers
Lloyds TSB Scotland plc Please see 16.3.2 above and give at least 5 days notice from making the request.
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans  
Manchester Building Society Mortgage Customer Services Department.
Market Harborough Building Society As per 16.3.2
Masthaven Bank As per 14.2.1.
Metro Bank plc Mortgage Admin Team, Metro Bank PLC, PO Box 1130, Uxbridge, UB8 9XX or by calling 0345 319 1200.
Molo Finance Buy to Let Mortgages Mail: mortgages@molofinance.com
Phone: 0330 0583322
Monmouthshire Building Society Mortgage Servicing Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX

mortgageservicingsupport@monbs.com
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express Redemptions - PO Box 629, Durham, DH1 9JQ
Where the customer account number is 9 digits and does NOT begin with a 2 then requests should be made to Mortgage Express, PO Box 629, Durham, DH1 9JQ - Tel. 0330 1592591 / Fax: 0330 159 1978
Mortgage Express No 2  
National Counties Building Society Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
DX 30729 EPSOM
National Westminster Bank plc For NatWest Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request Form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.natwest.com/conveyancers. Please note this does not include Offset Mortgages, for these requests please write to us or call us at the contact point below -

Offset Flexible Mortgage -
NatWest Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone: 0345 300 4012
Fax: 0870 400 9625
Nationwide Building Society Redemption Statements should be ordered through www.nationwide.co.uk
Lawyers Information - Request for Redemption Statement
Nedbank Private Wealth Ltd Please refer to us for instructions.
New Street Mortgages New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd Redemptions Manager
NRAM Mortgage Operations
PO Box 629, Durham, DH1 9JJ

Telephone: 0330 159 9610
Fax: 0330 159 1977
Paragon Buy to Let Mortgages As 16.3.2
Paragon Residential Owner-Occupied Mortgages As 16.3.2.
Paratus AMC Ltd Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk/ Tel: 0344 770 8030
Parity Trust As 1.7
Pepper Money Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Pepper Money (PUK) Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13
Precise Mortgages (Charter Court Financial Services Ltd) Mortgage Servicing Team at PO Box 6075 , Wolverhampton, WV10 6TD or 0800 298 5714
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Rooftop Mortgages Ltd Refer to the Solicitors instructions.
Saffron Building Society As 1.11
Sainsbury's Bank Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL
Santander UK plc Refer to Mortgage Operations office instructing you (The borrower should be able to confirm which Mortgage Operations office controls their mortgage account).
Scottish Building Society  
Scottish Widows Bank Mortgage Customer Services Department (see 16.3.2).
You can also request a redemption statement online at https://www.scottishwidows.co.uk/secure/forms/bank/conveyancers/redemption-statement
Secure Trust Bank PLC As 14.2.1
Skipton Building Society Customer Delivery Mortgage Repayments Team
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK State Bank of India, Redemptions Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
Tesco Bank (a trading name of Tesco Personal Finance plc) Tesco Bank, Mortgage Operations, PO Box 353, Darlington, DL1 9QR
The Mortgage Business The Mortgage Business, PO Box 548, Leeds LS1 1WU Fax no. 0845 6039009
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Accounting Servicing
The Royal Bank of Scotland plc For RBS Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.rbs.co.uk/conveyancers. Please note this does not include Offset Mortgages, for these requests please write to us or call us at the contact point below -

Offset Flexible Mortgage - RBS Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone: 0345 300 4013
Fax: 0870 400 9625
The Royal Bank of Scotland plc Direct Line Mortgages Direct Line Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone 0845 300 1400
Fax 0870 400 9625
The Royal Bank of Scotland plc Direct Line One Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 4009625
The Royal Bank of Scotland plc First Active First Active Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone 0845 303 0200
Fax 0870 400 9625
The Royal Bank of Scotland plc Natwest one Account Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15
Telephone: 0870 400 9696
Fax: 0870 400 9625
The Royal Bank of Scotland plc One Account Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 400 9625
The Royal Bank of Scotland plc Virgin One Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 400 9625
The Tipton & Coseley Building Society Administration Department.
Together Personal Finance Limited Customer Care Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: customercare@togethermoney.com
Tel: 0161-933-7403
Fax: 0161-956-3275
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Please see 16.3.2 above and give at least 5 days notice from making the request.
Ulster Bank Ltd UBS Statement Team, PO Box 123, Greenock, PA15 1EF
DX 599600,Greenock 3
Telephone: 08457 212600
Fax: 0131 523 9559
Vida Homeloans Mortgage Services,
Vida Homeloans,
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL

or DX 60350 Gosforth 2

Solicitors Helpline: 0345 604 4858
Fax: 0191 213 4444
Whistletree (a trading name of TSB Bank plc) Details as 1.11a
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society Customer Contact Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.DX 11798 Bradford. (0345 1 200 200). You can also request a redemption statement online -www.ybs.co.uk/legal/lawyers/html
Zephyr Mortgages As per 1.11