Answers for England and Wales
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Question: 17.1.1. If different from 1.11, contact point for redemption statements:
| Lender | Answer |
|---|---|
| Accord Buy to Let | Customer Services Team, Accord Buy to Let, PO BOX 869, Newport, NP20 9GY |
| Accord Mortgages Ltd |
Customer Contact Centre, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. (0345 1 200 872). You can also request a redemption statement online at www.accord.com/lawyers |
| Adam & Company | See 1.11 |
| Adam & Company International |
See 1.11 |
| Ahli United Bank (UK) plc | Central Administration Unit |
| Aldermore Bank PLC | As 14.2.1. |
| Allied Irish Bank (GB), a trading name of AIB Group (UK) | Refer to AIB Group (UK) plc, Central Securities (GB) |
| Atom Bank plc |
As a result of COVID-19, there may be a delay in processing post received at our offices. Therefore, all requests for a redemption statement should be sent by e-mail to avoid any delays to your transaction. Please contact customersupport@atombank.co.uk Please note: Prior to Atom being able to release any information, we require that our customer contact us directly to note their authority for you to access account information. |
| Aviva Equity Release UK Ltd | See 1.11. |
| Bank of China | Operations Department Loan Administration Team 1 Lothbury, London EC2R 7DB. |
| Bank of Ireland (UK) plc | Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2. |
| Bank of Ireland as Bank of Ireland Mortgages | Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2. |
| Bank of Scotland Beginning A |
www.halifax.co.uk/conveyancers |
| Bank of Scotland Beginning O |
www.halifax.co.uk/conveyancers |
| Barclays Bank UK PLC |
Residential Mortgages - Barclays Mortgage Services PO Box 8575 Leicester LE18 9AW Buy to Let – If account number has 6 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 274 Leeds LS11 1FR If account number has 10 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 8575 Leicester LE18 9AW |
| Barnsley Building Soc, a trading name Yorkshire Building Soc | Customer Contact Centre, Barnsley Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. (0345 1 200 898). You can also request a redemption statement online - www.ybs.co.uk/legal/lawyers/html |
| Birmingham Midshires | www.halifax.co.uk/conveyancers |
| Bluestone Mortgages | As per 14.2.1. |
| Bradford & Bingley Plc | Redemptions Team - PO Box 629, Durham, DH1 9JQ - Tel: 0330 1592590, Fax: 0330 1591978 |
| Britannia, a trading name of The Co-operative Bank plc |
Existing Mortgage Business, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Existing Mortgage Business, C030, Britannia DX 16351 Leek |
| Buckinghamshire Building Society |
Buckinghamshire Building Society, High Street, Chalfont St Giles, Bucks, HP8 4QB e-mail mortgages@bucksbs.co.uk Tel: 01494 879517 Fax: 01494 877259 |
| Capital Home Loans | Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA |
| Chelsea Building Society (a trading name of Yorkshire BS) |
Customer Contact Centre, Chelsea Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. |
| Clydesdale Bank plc |
Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203 |
| Co-operative Bank plc | Existing Mortgage Business, The Co-operative Bank, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or Existing Mortgage Business,The Co-operative Bank DX16351 LEEK |
| Coutts | See 1.11 |
| Coutts Finance Co | See 1.11 |
| Coventry Building Society |
Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300 |
| Cynergy Bank |
Cynergy Bank Mortgage Servicing Team PO Box 17484 87 Chase Side, Southgate, London, N14 5WH 020 8267 7340 creditdelivery@cynergybank.co.uk |
| Darlington Building Society |
Customer Support Department, Principal Office. Please advise reason for redemption e.g. sale, remortgage, inheritance |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Dudley Building Society |
As 1.11a, however please use the following email instead: Mortgages@dudleybuildingsociety.co.uk |
| Earl Shilton Building Society | Refer to Mortgage Dept at Head Office - Earl Shilton 01455 844 422 |
| Ecology Building Society | As 1.7 |
| Family Building Soc (a trading name of National Counties BS) |
Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL DX 30729 EPSOM |
| Fleet Mortgages |
Mortgage Services on 01252 916776 or mortgageservices@fleetmortgages.co.uk |
| Foundation Home Loans |
Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk Tel: 01344 770 8030 |
| Furness Building Society |
Mortgage Redemptions at address shown in 1.11. |
| GE Money Home Lending Ltd | Redemptions Department. Note: When we refer to Redemptions Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1 |
| Godiva Mortgages Ltd |
Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300 |
| Habito |
Hey Habito Limited PO Box 1173 1 George Street Uxbridge UB8 9BW |
| Halifax | www.halifax.co.uk/conveyancers |
| Halifax Loans Ltd |
Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG |
| Hampden & Co. plc | See 1.11 |
| Handelsbanken | Refer to the Branch office instructing you. |
| Harpenden Building Society | As 1.11a |
| Hinckley and Rugby Building Society | Principal Office, Mortgage Department, Advances Section. |
| Hodge |
Mortgage Admin, Hodge Life, PO Box 1017, IPSWICH IP1 9WT 0800 208 9358 mortgagesadmin@hodgelifetime.co.uk |
| Hodge Equity Release |
Mortgage Lending Department, Hodge, One Central Square, CARDIFF, CF10 1FS |
| Holmesdale Building Society | Lender. |
| HSBC UK Bank plc | |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG |
| Investec Bank plc |
Please write to: Investec Private Bank Private Bank Lending Operations (Servicing team) 30 Gresham Street London EC2V 7QP. |
| ITL Mortgages |
Existing Lending & Insurance, P.O. Box 600 Oakfield House, Binley Business Park, Coventry CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300 |
| JPMorgan Chase Bank, N.A. | Refer to Solicitor Instructions. |
| Kensington Mortgage Company Ltd | Redemption Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU. |
| Kent Reliance (a trading name of OneSavings Bank plc) | Lending Department. See address at 16.5.3a |
| Keystone Property Finance | Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913 |
| Landbay | Customer Services Department, Landbay Partners Ltd PO Box 1090 Ipswich IP1 9DW |
| Landmark Mortgages Limited |
Redemptions Manager Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7172 |
| Leeds Building Society |
Initial requests for redemption statements must be made in writing to Mortgage Administration Department (as per 16.5.2). If a written request has been made within the last three months, you can call our Contact Centre on 03450 50 50 75 who will be able to issue a revised statement. After three months a new written request must be made. |
| Legal & General Home Finance Ltd | Administration Department. |
| LendInvest | See 1.11a |
| LiveMore Capital |
LiveMore Capital PO Box 1202 Uxbridge UB8 9FT Telephone: 0344 249 2918 |
| Lloyds Bank plc pre fixed 20/40 |
www.halifax.co.uk/conveyancers |
| Lloyds Bank plc pre fixed 50/30/77 |
www.halifax.co.uk/conveyancers |
| Lloyds TSB Scotland plc |
Please see 16.3.2 above and give at least 5 days notice from making the request. |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Magellan Homeloans | |
| Manchester Building Society | Mortgage Customer Services Department. |
| Market Harborough Building Society | As per 16.3.2 |
| Masthaven Bank | As per 14.2.1. |
| Metro Bank plc | Mortgage Admin Team, Metro Bank PLC, PO Box 1130, Uxbridge, UB8 9XX or by calling 0345 319 1200. |
| Molo Finance Buy to Let Mortgages |
Mail: mortgages@molofinance.com Phone: 0330 0583322, option 2 |
| Monmouthshire Building Society |
Mortgage Servicing Department Monmouthshire Building Society Monmouthshire House John Frost Square Newport NP20 1PX mortgageservicingsupport@monbs.com |
| Mortgage Agency Services |
Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY |
| Mortgage Express |
Redemptions - PO Box 629, Durham, DH1 9JQ Where the customer account number is 9 digits and does NOT begin with a 2 then requests should be made to Mortgage Express, PO Box 629, Durham, DH1 9JQ - Tel. 0330 1592591 / Fax: 0330 159 1978 |
| Mortgage Express No 2 | |
| National Counties Building Society |
Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL DX 30729 EPSOM |
| National Westminster Bank plc |
For NatWest Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request Form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.natwest.com/conveyancers. Please note this does not include Offset Mortgages, for these requests please write to us or call us at the contact point below - Offset Flexible Mortgage - NatWest Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone: 0345 300 4012 Fax: 0870 400 9625 |
| Nationwide Building Society |
Redemption Statements should be ordered through www.nationwide.co.uk Lawyers Information - Request for Redemption Statement |
| Nedbank Private Wealth Ltd | Please refer to us for instructions. |
| New Street Mortgages |
New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd |
Redemptions Manager NRAM Mortgage Operations PO Box 629, Durham, DH1 9JJ Telephone: 0330 159 9610 Fax: 0330 159 1977 |
| Paragon Buy to Let Mortgages | As 16.3.2 |
| Paragon Residential Owner-Occupied Mortgages | As 16.3.2. |
| Paratus AMC Ltd |
Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk/ Tel: 0344 770 8030 |
| Parity Trust | As 1.7 |
| Pepper Money | Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ |
| Pepper Money (PUK) | Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ |
| Platform (a trading name of The Co-operative Bank p.l.c.) |
Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13 |
| Precise Mortgages (Charter Court Financial Services Ltd) |
Mortgage Servicing Team at PO Box 6075 , Wolverhampton, WV10 6TD or 0800 298 5714 |
| Principality Building Society |
Mortgage Administration Department PO Box 89 Queen Street CARDIFF CF10 1UA 0330 333 4000 |
| Rooftop Mortgages Ltd | Refer to the Solicitors instructions. |
| Saffron Building Society | As 1.11 |
| Sainsbury's Bank | Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL |
| Santander UK plc |
Refer to Mortgage Operations office instructing you (The borrower should be able to confirm which Mortgage Operations office controls their mortgage account). |
| Scottish Building Society | |
| Scottish Widows Bank |
Mortgage Customer Services Department (see 16.3.2). You can also request a redemption statement online at https://www.scottishwidows.co.uk/secure/forms/bank/conveyancers/redemption-statement |
| Secure Trust Bank PLC | As 14.2.1 |
| Skipton Building Society |
Customer Delivery Mortgage Repayments Team |
| St James Place Bank | Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS |
| State Bank of India UK | State Bank of India, Redemptions Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ. |
| Swansea Building Society |
11/12 Cradock Street Swansea SA1 3EW 01792 739100 |
| The Mortgage Business |
The Mortgage Business, PO Box 548, Leeds LS1 1WU Fax no. 0845 6039009 |
| The Mortgage Lender Limited |
completions@themortgagelender.com Tel: 0344 257 0426 |
| The Mortgage Works |
Accounting Servicing |
| The Royal Bank of Scotland plc |
For RBS Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.rbs.co.uk/conveyancers. Please note this does not include Offset Mortgages, for these requests please write to us or call us at the contact point below - Offset Flexible Mortgage - RBS Offset Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone: 0345 300 4013 Fax: 0870 400 9625 |
| The Royal Bank of Scotland plc Direct Line Mortgages |
Direct Line Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone 0845 300 1400 Fax 0870 400 9625 |
| The Royal Bank of Scotland plc Direct Line One |
Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 4009625 |
| The Royal Bank of Scotland plc First Active |
First Active Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Telephone 0845 303 0200 Fax 0870 400 9625 |
| The Royal Bank of Scotland plc Natwest one Account |
Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 400 9696 Fax: 0870 400 9625 |
| The Royal Bank of Scotland plc One Account |
Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 400 9625 |
| The Royal Bank of Scotland plc Virgin One |
Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 400 9625 |
| The Tipton & Coseley Building Society |
Administration Department. |
| Together Personal Finance Limited |
Customer Care Team Together Personal Finance Limited 1st Floor, Lake View Lakeside Cheadle Cheshire SK8 3GW Email: customercare@togethermoney.com Tel: 0161-933-7403 Fax: 0161-956-3275 |
| Topaz Finance Ltd |
Topaz Finance Limited Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL 0345 389 1672 |
| TSB Bank plc | Please see 16.3.2 above and give at least 5 days notice from making the request. |
| Ulster Bank Ltd |
UBS Statement Team, PO Box 123, Greenock, PA15 1EF DX 599600,Greenock 3 Telephone: 08457 212600 Fax: 0131 523 9559 |
| Vida Homeloans |
Mortgage Services, Vida Homeloans, Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL or DX 60350 Gosforth 2 Solicitors Helpline: 0345 604 4858 Fax: 0191 213 4444 |
| Whistletree (a trading name of TSB Bank plc) | Details as 1.11a |
| Yorkshire Bank Home Loans Ltd |
Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203 |
| Yorkshire Building Society | Customer Contact Centre, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.DX 11798 Bradford. (0345 1 200 200). You can also request a redemption statement online -www.ybs.co.uk/legal/lawyers/html |
| Zephyr Mortgages | As per 1.11 |
