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  4. Review of the Scottish Social Housing Charter – A Consultation

Review of the Scottish Social Housing Charter – A Consultation

Last updated: 24 Aug 2016

Consulting body:
Scottish Government
Period of consultation:
Runs from 1 June 2016 to 24 August 2016
CML action:
Response submitted

The Scottish Government have published a consultation, seeking views as they look to review The Scottish Social Housing Charter.  The consultation process will inform the revision of the charter and a revised charter is intended to effect from 1 April 2017.

The charter sets the outcomes and standards that all Scottish social landlords should be achieving for their tenants and other customers through their housing activities – essentially describing what a good social landlord should be achieving for its tenants and other customers.  

The review consultation comprises 3 sections:

  • Section 1 asks about the impact of the current Charter.
  • Section 2 asks about the current standards and outcomes.(The 16 standards, outcomes and supporting narrative that describe them are included in the consultation document for ease of reference)
  • Section 3 asks whether anything should be added to the Charter and why

Our response to an earlier consultation about the charter, in 2011, is included in the documents section below, for information.

CML response

The Charter is intended to support and inform tenants and service users about the performance of their registered social landlord. In that respect, lenders have a less direct interest in the Charter and the regulator’s work to deliver it.

In view of this, we have not responded to the specific consultation questions, which are primarily for tenants and service users to address.

We have, however, given some general comments about the value and usefulness of the Charter to lenders, taking into account the current operational and resourcing environment of the Regulator.

Our full response can be downloaded below.