From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to for wider content and updates from UK Finance.

A secured lender's guide to Scotland's debt arrangement scheme

Published: 23 May 2013

We have produced in consultation with Aberdein Considine, Solicitors and in consultation with the Accountant in Bankruptcy a secured lender’s guide to the Debt Arrangement Scheme (DAS) in Scotland. While DAS has been in place in Scotland for almost the last decade its prevalence has increased, particularly over the last 2 years and increasingly mortgage arrears are beginning to form part of DAS. The Guide also contrasts and compares DAS with Debt Relief Orders and Debt Management Plans in England and Wales.

Assisted voluntary sales and exiting homeownership

Published: 21 September 2012

The CML has produced some guidance aimed at those lenders that are thinking of offering assisted voluntary sales. This note covers the key aspects that lenders need to consider at the design stage in order to obtain and retain borrower engagement.

Buy-to-let: statement of practice

Last reviewed: 9 May 2016

This statement of practice outlines the overarching principles of CML members’ general approach to buy-to-let (BTL), including the sale and administration of BTL mortgages excluded from the regulatory scope of the Financial Conduct Authority (FCA). It is intended to ensure that BTL borrowers understand their lender’s responsibilities as well as their own, and sets out information customers can expect to be provided with by the lender, either directly or via an intermediary.

CML Lenders' Handbook Part 2 Guidance

Published: 1 June 2017

This guidance aims to assist members when they are amending or creating Part 2 responses for the Lenders’ Handbook. It is a ‘how-to’ document.

CML statement of practice: Handling of arrears and possessions (historical)

Last reviewed: 1 November 2014

This Statement of Practice was originally introduced in February 1993 and amended on a number of occasions and the last published version was dated November 2000. When the statutory regulation of mortgages came into effect on 31 October 2004, section 13 of the FSA's Mortgages: Conduct of Business Sourcebook (MCOB) effectively reproduced much of what had been contained in the Statement of Practice.

CML-BSA guidance for solar photovoltaic panels on roofspace

Last reviewed: 18 March 2015

This guidance provides information for photovoltaic (PV) panel providers and the public about lenders’ minimum requirements for consenting to a lease of roof space for the installation of panels on the roof of a residential property.

Delivering good customer outcomes in pre-arrears and arrears

Published: 18 July 2014

Following the FCA's publication of TR14/3 the CML has produced this good practice note. This will help to enable members' to develop their existing approaches to promote good customer outcomes in both pre-arrears and arrears.

Handling arrears and possession sales of shared ownership properties

Published: 29 October 2014

This joint guidance provides mortgage lenders and housing associations with a framework for best practice when handling mortgage possessions in respect of shared ownership properties. There is a separate member-only document containing relevant contact details for lenders and individual housing associations plus an example of a lender/housing association service level agreement.

HMRC guidance for lenders on verifying the income of the self-employed

Last updated: 13 August 2015

We have worked with HMRC to make improvements to HMRC documentation that the self-employed may be asked for to support a mortgage application.

Industry guidance on arrears and possessions to help firms comply with MCOB 13 and Treating Customers Fairly (TCF) principles

Published: 14 October 2011

This document gives firms guidance on developing forbearance policies and day-to-day arrears management practices. It focuses primarily on MCOB 13 and TCF principles but also contains elements of the FSA’s recently finalised guidance on forbearance and impairment for mortgages. This version of the CML’s industry guidance replaces that issued in October 2008.

Industry guidance on buy-to-let arrears and possessions

Last reviewed: 2 March 2016

Guidance to show good practice by buy-to-let lenders in arrears situations. This guidance relates to loans where at the time the loan was entered into both the lender and the borrower understood that the security property would be let to a third party. It comes into effect on 1 September 2009.

Interest only toolkit

Published: 14 May 2014

The CML has developed an Interest-Only Toolkit which is intended to help and inform lenders to develop policies and actions related to existing interest-only mortgages. The toolkit is not prescriptive – rather it sets out a framework which we believe will allow members to develop a strategy which is appropriate to their business model and, crucially, helps them to meet the needs of their current interest-only customers.

Mortgage fraud good practice guidance

Last updated: 17 January 2017

This guidance aims to help lenders identify and mitigate possible vulnerabilities to fraud in the mortgage lending process. This guidance is for CML members only.

Mortgage redemption statements

Published: 1 February 2000

This joint guidance, published in 1992, by the CML and the Law Society of England and Wales, refers to some of the circumstances which can produce errors and problems. It looks at the consequences which this can have for the solicitor in the conveyancing transaction. It also suggests certain practical measures for lenders designed to reduce problems in this area.

Section 106 planning agreements and low cost home ownership lending

Published: 4 September 2009

This note has been prepared to help local authorities and housing associations understand the issues that arise for lenders when section 106 (s106) agreements or other planning controls are used that contain restrictive or variation clauses.

Securing mortgage access for affordable housing: A good practice note for planning and housing practitioners

Published: 1 February 2013

This guidance note is for planning and housing practitioners to assist in the delivery of affordable housing. It offers examples of good practice for planning and housing professionals which can be referred to when considering drafting Section 106 agreements for affordable housing.

Shared ownership: Joint guidance for England

Last updated: 13 October 2016

CML has produced joint guidance with the Homes and Communities Agency (HCA) and National Housing Federation (NHF) which provides information on the rules and requirements of grant funded shared ownership.

Solar guidance - affordable & social housing

Published: 26 April 2016

This guidance relates to lender minimum requirements where a borrower requests consent to enter into a lease or licence in respect of photovoltaic (PV) panels being fitted to affordable housing properties. This guidance was originally produced in 2011, but updated in April 2016.

The Mortgage Code (historical)

Last reviewed: 1 January 2010

The Mortgage Code, which no longer exists, came into effect for lenders on 1 July 1997 (first edition) and on 30 April 1998 for mortgage intermediaries (second edition). It remained in force until 31 October 2004, when the Financial Services Authority’s Mortgage Conduct of Business Sourcebook (MCOB) came into force, and the Code was withdrawn.

The role of Law of Property Act (LPA) receivers

Last updated: 14 March 2018

This guidance has been produced for CML members and outlines the basic circumstances and considerations of appointing a Law of Property Act (LPA) or fixed charge receiver. This guidance has no regulatory status and some of the examples of good practice given may not be appropriate in every circumstance.

Working together - industry guide to lender & intermediary accountabilities & responsibilities in mortgage sales & servicing

Last updated: 22 September 2016

This guide has been fully revised and updated to reflect the changes made to the Mortgage Code of Business (MCOB) rules following the implementation of the Mortgage Credit Directive (MCD).