Working together - industry guide to lender & intermediary accountabilities & responsibilities in mortgage sales & servicing
Last updated: 22 Sep 2016
This guide is for: lenders and intermediaries
The guidance is jointly produced by the Association of Mortgage Intermediaries (AMI), the Council of Mortgage Lenders (CML) and the Intermediary Mortgage Lenders Association (IMLA). This guidance is aligned with the Financial Conduct Authority’s (FCA) requirements and relevant Handbook rules – it sets out good market practice, which in some areas goes above and beyond the strict Handbook requirements.
This document aims to cover all types of customers, and apply equally to all mortgage sales. The document has been updated to reflect the changes made to the Mortgage Code of Business (MCOB) rules following the implementation of the Mortgage Credit Directive (MCD). It also reflects the FCA’s treating customers’ fairly (TCF) guidance and Occasional Paper No. 8 on vulnerability.
Where reference is made to customers, in all cases this refers to all customers in the transaction whether single or joint mortgage holders.
While we recognise the customer has obligations in the successful purchase and servicing of their product, this is not within the scope of this document.
The document sets out to define how good practice should look today, but it is recognised that this guide will continue to evolve over time - so the three associations will keep it under review.