From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to www.ukfinance.org.uk for wider content and updates from UK Finance.

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  5. Working together - industry guide to lender & intermediary accountabilities & responsibilities in mortgage sales & servicing

Working together - industry guide to lender & intermediary accountabilities & responsibilities in mortgage sales & servicing

Last updated: 22 Sep 2016

This guide is for: lenders and intermediaries

The guidance is jointly produced by the Association of Mortgage Intermediaries (AMI), the Council of Mortgage Lenders (CML) and the Intermediary Mortgage Lenders Association (IMLA). This guidance is aligned with the Financial Conduct Authority’s (FCA) requirements and relevant Handbook rules – it sets out good market practice, which in some areas goes above and beyond the strict Handbook requirements.

This document aims to cover all types of customers, and apply equally to all mortgage sales. The document has been updated to reflect the changes made to the Mortgage Code of Business (MCOB) rules following the implementation of the Mortgage Credit Directive (MCD). It also reflects the FCA’s treating customers’ fairly (TCF) guidance and Occasional Paper No. 8 on vulnerability.

Where reference is made to customers, in all cases this refers to all customers in the transaction whether single or joint mortgage holders.

While we recognise the customer has obligations in the successful purchase and servicing of their product, this is not within the scope of this document.

The document sets out to define how good practice should look today, but it is recognised that this guide will continue to evolve over time - so the three associations will keep it under review.