Published: 21 September 2012
The CML has produced some guidance aimed at those lenders that are thinking of offering assisted voluntary sales. This note covers the key aspects that lenders need to consider at the design stage in order to obtain and retain borrower engagement.
Last reviewed: 1 November 2014
This Statement of Practice was originally introduced in February 1993 and amended on a number of occasions and the last published version was dated November 2000. When the statutory regulation of mortgages came into effect on 31 October 2004, section 13 of the FSA's Mortgages: Conduct of Business Sourcebook (MCOB) effectively reproduced much of what had been contained in the Statement of Practice.
Published: 18 July 2014
Following the FCA's publication of TR14/3 the CML has produced this good practice note. This will help to enable members' to develop their existing approaches to promote good customer outcomes in both pre-arrears and arrears.
Published: 29 October 2014
This joint guidance provides mortgage lenders and housing associations with a framework for best practice when handling mortgage possessions in respect of shared ownership properties. There is a separate member-only document containing relevant contact details for lenders and individual housing associations plus an example of a lender/housing association service level agreement.
Industry guidance on arrears and possessions to help firms comply with MCOB 13 and Treating Customers Fairly (TCF) principles
Published: 14 October 2011
This document gives firms guidance on developing forbearance policies and day-to-day arrears management practices. It focuses primarily on MCOB 13 and TCF principles but also contains elements of the FSA’s recently finalised guidance on forbearance and impairment for mortgages. This version of the CML’s industry guidance replaces that issued in October 2008.
Last reviewed: 2 March 2016
Guidance to show good practice by buy-to-let lenders in arrears situations. This guidance relates to loans where at the time the loan was entered into both the lender and the borrower understood that the security property would be let to a third party. It comes into effect on 1 September 2009.