From 1st July the Council of Mortgage Lenders is integrated into a new trade association, UK Finance. For the time being, all UKF mortgage information will continue to be published on this website, and UKF member-only mortgage information will only be available here.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation takes on most of the activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association. Please go to for wider content and updates from UK Finance.

Assisted voluntary sales and exiting homeownership

Published: 21 September 2012

The CML has produced some guidance aimed at those lenders that are thinking of offering assisted voluntary sales. This note covers the key aspects that lenders need to consider at the design stage in order to obtain and retain borrower engagement.

CML statement of practice: Handling of arrears and possessions (historical)

Last reviewed: 1 November 2014

This Statement of Practice was originally introduced in February 1993 and amended on a number of occasions and the last published version was dated November 2000. When the statutory regulation of mortgages came into effect on 31 October 2004, section 13 of the FSA's Mortgages: Conduct of Business Sourcebook (MCOB) effectively reproduced much of what had been contained in the Statement of Practice.

Delivering good customer outcomes in pre-arrears and arrears

Published: 18 July 2014

Following the FCA's publication of TR14/3 the CML has produced this good practice note. This will help to enable members' to develop their existing approaches to promote good customer outcomes in both pre-arrears and arrears.

Handling arrears and possession sales of shared ownership properties

Published: 29 October 2014

This joint guidance provides mortgage lenders and housing associations with a framework for best practice when handling mortgage possessions in respect of shared ownership properties. There is a separate member-only document containing relevant contact details for lenders and individual housing associations plus an example of a lender/housing association service level agreement.

Industry guidance on arrears and possessions to help firms comply with MCOB 13 and Treating Customers Fairly (TCF) principles

Published: 14 October 2011

This document gives firms guidance on developing forbearance policies and day-to-day arrears management practices. It focuses primarily on MCOB 13 and TCF principles but also contains elements of the FSA’s recently finalised guidance on forbearance and impairment for mortgages. This version of the CML’s industry guidance replaces that issued in October 2008.

Industry guidance on buy-to-let arrears and possessions

Last reviewed: 2 March 2016

Guidance to show good practice by buy-to-let lenders in arrears situations. This guidance relates to loans where at the time the loan was entered into both the lender and the borrower understood that the security property would be let to a third party. It comes into effect on 1 September 2009.